Additional Information
Additional Information for Silver Ink Literary Agency, LLC
This is a multi-location business.
- Location of This Business
- 200 S Virginia St Fl 6, Reno, NV 89501-2405
- BBB File Opened:
- 1/8/2021
- Years in Business:
- 4
- Business Started:
- 10/26/2020
- Business Started Locally:
- 10/26/2020
- Business Incorporated:
- 10/26/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Global Review Press, LLC
- Buffalo Ridge Holdings, LLC
- Editor's Press and Media, LLC
- Business Management
- Ms. Sandra L Herrera, President/Owner
- Ms. Sarah Lee Jennings, Chief Administrative Officer
- Contact Information
Principal
- Ms. Sandra L Herrera, President/Owner
Customer Contact
- Ms. Sandra L Herrera, President/Owner
- Additional Contact Information
Phone Numbers
Email Addresses
- Sales
- Technical Support
Website Addresses
- Serving Area
InternaInIntional
- USA
- Products and Services
- All of our products are custom-created for each client.
- Payment Methods
Personal Checks, Cashier Check, Money Orders, Bank Wires, Zelle payments. Paypal and Western Union
- Refund and Exchange Policy
- Publishing and Marketing REFUND Agreement.
The Author may annul this arrangement at any time, without cause, granting it is made through written notice in the form of a certified mail notice or other receipted or traceable delivery service, including email where return acknowledgement is received, to the other party.
If the agreement is annulled, the Author is liable for payment of the balance due, subject to the reimbursement guidelines set forth herein by the Publisher as follows:
a.) Publishing:
Before submission of book materials:
? One day to 90 days after purchase date: 100% of the paid amount less $150 or 10% of the total paid price (administrative fee) whichever is greater.
? Three to six months after the purchase date: 50% of paid price.
? Six months and one day after the purchase date: No refund is given.
b.) Publishing Service:
After submission of the book materials: but prior to final approval:
? After submission but before design work: 40% of the package price ? After design work but prior to final approval: 25% of the package price.
? After given final approval of the work: No refund granted to the requestor.
c.) Marketing Service: “PUBLICATION PACKAGE HOT DEAL” package is subject for refund based on contact frequencies between the Author and The Publisher, Global Review Press LLC
No successful contact (e-mails or phone communication) with either Fulfillment Team or Marketing Team beyond the purchase date: 100% refund.
? No successful contact with the Fulfillment Team seven days after purchase date: $100 or 10% of the amount paid, whichever is greater.
? No successful contact with the Fulfillment Team 2-3 weeks after purchase date: $150 or 25% of the paid amount, whichever is greater.
? No successful contact with the Fulfillment Team 4 weeks after purchase date: NO REFUND.
? Seven days after successful contact between Author and the Fulfillment Team: $200 or 20% of the paid amount, whichever is greater.
? Fourteen days after successful contact between Author and the Fulfillment Team: $500 less or 50% of the paid amount, whichever is greater.
? Twenty-one days after successful contact between Author and the Fulfillment team: NO REFUND.
d). Services not included in the “PACKAGE HOT DEAL” packages or campaign and/or Stand-Alone Services are non-refundable.
e). Print advertising services, including but not limited to Publisher’s Weekly, Kirkus, or Hollywood Book Review, are not refundable.
f). Print advertising services, A la Carte, Stand-Alone or Individual Services are non-refundable.
g). There will be no refunds if the author cancels his book project more than six (6) months after the date of purchase of the publishing package or service for which refund is requested.
- Social Media
Alerts
See What BBB Reports OnPattern of Complaint
BBB files indicate that this business has a pattern of complaints concerning Contract, Customer Service, and Refund/Exchange Issues. Specifically, consumers allege they were asked to make upfront payments for services not rendered. Some claim despite being clear they could not invest in the process or were assured no upfront fees would be required, they were repeatedly asked for additional funds. Consumers allege emails promising a contract, purportedly from a well-known publishing company, were fake. Additionally, consumers report difficulty contacting the company and failure to provide promised refunds.
On November 17, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. While the business initially responded, as of January 10, 2022, they have failed to address BBB's concerns.
Alert
On November 16, 2021, Silver Ink Literary Agency, LLC came to the attention of BBB. At that time BBB had received multiple reports from consumers regarding the business's practices. One consumer reported via BBB Scam Tracker, "I paid $2,500 for editing, which was little more than a grammar correction, and $3,000 for "republishing" my title with Amazon. After 3 months, D** told me he had found a major publishing house, but would need $6,000 to get me a legal expert who would guarantee my rights during the signing of a new contract. Excited, I volunteered to fly to Reno to sign a Routledge (publisher) contract in person rather than electronically. This was the last communication between Silver Ink and myself."
Other consumers report similar experiences of being solicited by the business to pay fees upfront for which services are never rendered. Some allege receiving letters that supposedly came from well-known publishing companies, these were later found to be fake. One individual whose name was used by the business posted a statement. It reads, in part, "Two literary agencies that I'm aware of (Editors Press & Media and Silver (Ink) Literary) are impersonating me by email saying I'm offering a contract. They target self-published authors and ask for money upfront for contract/legal fees. This is a scam."
The Author's Guild, a New York-based organization that advocates for authors, published a web page titled "Let Us Know If You Have Been Scammed by Silver Ink Literary Agency". Click here to read their statement.
On November 16, 2021, BBB confirmed that this business claims to be located at an address that is known to provide virtual office space and Silver Ink Literary Agency, LLC is not located at this address.
On November 17, 2021, BBB sent an email to Silver Ink Literary Agency, LLC requesting clarifying information on the business's practices, associations, and physical location. On December 14, 2021, a representative of the business called to provide this information. They stated that due to outsourcing most work to subcontractors, they are all virtual. When asked if their location was a virtual office space, their representative said they "believe so". The representative went on to explain they recently got involved with another company named "Editor’s Press & Media" that had issues predating their affiliation. They stated there was a “mix-up” when they first got started and their name got out before the companies were divided. Finally, the representative stated an employee of a contractor was found doing fraudulent work and has since been fired. They said they think he is still out there, "trying to misrepresent himself as part of the company". As of January 13, 2021, the business has ceased corresponding with BBB.
Based on the information above, BBB cannot confirm the legitimacy of Silver Ink Literary Agency, LLC.
Click here for BBB Scam Tips.
Accreditation
This business is not BBB Accredited
Years in Business: 4
BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.