ComplaintsforBill Pearce Motors
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We ordered an optional protective film when we bought our car in 11/17. We were told that we wouldn't be charged for it until it was installed. We ultimately cancelled the order on 2/27/18 and asked that the $1785 be deducted from our loan balance. Fatima in their Finance dept and our salesman Jerry Juskiw said that we would be reimbursed after paying off the loan which we did in November 2022. Before the loan was paid in full, we contacted Matt M*** in 9/22 to confirm that we would be reimbursed by the end of the year, and he said that he had no record of this agreement, and that it was too late to ask for a refund. We've repeatedly asked for a copy of a work order with our signature authorizing the work, and they've only sent us the vendor's invoice with an installation date of 12/1/17. We have proof that we were in San Francisco on that date, and not in Reno between 11/11/17 and 12/22/17. We also have an inspection made at BMW San Francisco by AW Collision on 9/30/22 confirming that there is no protective film on the car. After filing a dealership complaint with BMW Customer Relations, Nadeem A***** in BMW Reno's Finance dept called us on 1/22/23 to follow up. We forwarded the email dated 2/27/18 addressed to him and our salesman asking that the protective film order be cancelled to which he never responded. Matt Meyer explained the procedure for deducting the amount for a cancelled order that was clearly not followed by the salesperson or the Finance Dept, but that it was "too late" to do anything about. Telling us that we would be reimbursed after the loan was fully paid was fraudulent. Although the car was purchased in 2017, we were told that we would be reimbursed in 2022 which is why we waited, in good faith, until last November to follow up on their guarantee to refund us the $1785 for the protective film that was never installed. Please let us know if you need any additional information. Thank you, **** and ******* *****Initial Complaint
10/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 8th I purchased a certified pre-owned used car from this dealership. In the contract I purchased an add on of one more year extension to the certified pre-owned warranty for $2100. On August 15, 2022 I traded that vehicle in on a brand new truck. The next business day I went to the the dealer with my contract and filled out the paperwork for a refund on the extra year of warranty. As of todays date I have yet to receive my refund or phone calls, emails from the dealership. I was originally speaking with Eric in finance and has since been trying to contact Nadeem Akhtar with no success. There is no language in my contract that says this add on was non refundable. I still have all documentation from the sale if this car if needed.Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October of 202 I purchased a BMW from this dealership. In October of 2021, I informed the dealership that I'd be moving to Montana and I needed them to send the title to Montana. After many calls and emails, they informed me that they had misplaced the title and had to generate a new one. As of December 10th, 2021, they still have not provided the Montana DMV with a copy. I therefore have not been able to register my car and my car is therefore undrivable.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.