ComplaintsforReno Heating & Air, Inc.
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Air conditioning installed last fall is not functioning. It has never been used. The company does not respond to phone calls or emails.Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Have a 2 yr maintenance contract for furnace, fireplace and A/C which expires next month. In mid November they did furnace check but asked to reschedule fireplace check since they had a lot of no heat calls which they wanted to prioritize. I agreed but they never called to reschedule. I called them after Thanksgiving and scheduled appt. for 12/13 at 10am. No one came so at 11am I left message on their answering machine. No response from them so called on 12/15 and left another message. Again, no response so left third message on 12/19. Still no response.Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This issue is resulting from the improper installation of an HVAC system at my residence several years ago - to which RH&A denies. I have repeatedly spoke with technicians about the problem over the past 4 years, and work was scheduled by RH&A to remedy the issue in May-June, 2023. On June 21, 2023, I checked my email and found an invoice from RH&A dated 6/16/23. The following day, I received a phone call from Katy T******, Owner and General Manager of RH&A, asking if I had received her invoice. I responded that I had received the invoice, but that the invoice only listed a total cost ($1,805.20) with a vague description of the service provided, and that I was a bit surprised as it was higher than I expected, and that I also did not receive an estimate prior to the job (assuming that they were covering costs due to improper installation of exterior HVAC unit). I asked her for an itemized invoice, and she said that she would send it to me. The following day, I had not received it, and I emailed her to request it again, as well as noting that I was disappointed that the issue was a result of improper installation. Katy responded defensively, and stated that the issue was my fault. I again requested an itemized invoice, to which she did not respond. On 7/7/23, I emailed the office again to request an itemized invoice - no response. On 7/12, I called Katy and requested an itemized invoice again. She responded that she needed about 15 minutes to send it. An hour later, I still had not received it, so I emailed her - no response. Over two hours later, still no response, and I emailed the office again - no response. I feel that the issue is deceptive business practice by making me feel as though the work would be at least somewhat covered as a result of improper installation, but also by not providing an estimate, not providing a detailed invoice (i.e. labor rate, materials rate, etc.), as well as not responding to repeated requests (6) for an itemized invoice.Initial Complaint
07/16/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I entered into a contract on 4/26/21 with Reno Air to install a Real Fyre Log Set. As of today 7/15/222, the job is not complete and the fire log is not working. Made multiple attempts to reach out to vendor and no response. Please see attached contract and text messages between Reno Air and I.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.