2 Customer Reviews
Review from Charlene C
1 star06/28/2023
I did not receive detailed notes about our visit or what could potentially be wrong with my cat. The Dr told me my cats eye problem was “Horners Syndrome” and that it would “go away on its own” told me he would call in the next few days to follow up- never did. He was in a rush to leave and they scooted me out to the cashier before I even got my cat back. Never indicated my cats problem could be a stroke or a tumor in her brain. I would of paid thousands to give my cat a chance but I was never informed this could be life threatening. Never indicated my cats problem could be a stroke or a tumor in her brain. My cat passed away on June 25th. Cali deserved better than this. I visited with my cat twice and was never given a definitive diagnosis but was charged almost $600 and my cat is not here anymore.Review from Christopher C.
1 star07/30/2022
We switched when we waited an hour for our dog to be seen for regular visit. We could not wait any longer due to other appointments. Called next day to reschedule and did so. Few min later we received a call telling us we had to prepay before our next visit. I don't know if that's legal or ethical. We found a new practice.
Alden Animal Hospital Response
08/09/2022
Thank you for your review. I (the hospital manager) spoke with the individuals that were on staff that morning. I was told that you/ your wife arrived early for the appointment, which is not an issue at all. Just because someone arrives early does not mean we are able to see the appointment early. Be that as it may, we were running slightly behind that day (not unusual for a doctor's office). I was told you/ your wife left 15 minutes after your appointment was supposed to start (still during the scheduled appointment slot). If an individual does not show up for an appointment or, in this case, leaves before the doctor does their physical exam, we require a deposit for the next exam. It is legal to require a deposit for an appointment and it is ethical to give individuals an incentive to show up for their appointments. Again, we only require deposits for appointments where the previous appointment did not show up (or left). The deposit is just that. A deposit. It is the made in the amount of our exam fee and applied, as a credit, to the bill at the end of the appointment. It's not an extra charge. Obviously, your time is important and we do not like to get behind and have our clients waiting. However, the doctors time is just as important. It is unfortunate that the situation occurred and it is also unfortunate that, before a proper explanation could be given, you switched practices.Customer Response
08/11/2022
I am sorry to say that we did not show up early. We also waited for more than 15 minutes. Your associate is wrong about the time. And I have never been asked for a deposit for any Doctors appointment. Vet or MD. My wife works in the health field and never heard of such a thing. Paying at the time of visit we heard of and do. We also had two dogs for that appointment. If we had to wait that long for the first one. How long would it of been for the second one. Again we have been customers of that facility for over 20 years. Never had an issue. And that was because the vet knew us on a personal level. We will find that elsewhere. Also why would we leave early when our animals are very important to us. You can say it's ethical to make a deposit so we show up on time. Sounds very tacky and unprofessional. Also desperate.
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