ComplaintsforVPT Quartz
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Complaint Details
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Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I gave the company $3000 with detail instructions on how I would like my countertop, undermount cooktop, dimensions, square corners and timeframe. They came 12/4 with a stone that is not cut to specs and top mount cooktop ( stating they can not do since they do not have the equipment) the measurements are off, the corners are rounded. I have lost all trust with this company. They are not answering my calls or texts messages to resolve the issue after speaking with *******.Customer response
12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.