ComplaintsforBluRock Services, Inc.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi I m here to share my bad experience with the contractor called B BLUROCK located in Bayside, Queens: My house has leaking at the corner of the front wall ( Chimney corner) every time when its raining it starts leaking, eventually my neighbor refered this Contractor ( the Owner called *****) . We showed him around the house and he promised us after replacing the tile the leaking will be resolved, ( actually my house tile was replaced not long ago ) we paid $10,500, then after the job was done the leak in my house is still there, and my house was badly damaged after the rain storm a few weeks back, I called the Contractor for the reason and he said the leaking part is not done because on the contract it indicates that part not not included, I was so shock to hear that we hired someone to repair the leaking eventually he made money out of me by replacing my new tile and leaving the leaking there, and he asked for another $2500 to repair the leaking part..Anyone has any suggestions to this greedy business owner, thank you so much for any advice and help!

  

  Business response

  11/11/2023

  We are sorry to hear that this is the way that you perceived how the series of events transpired throughout the course of the project in question. 
  
  
  The existing flat roof was in bad condition on both the main house and the garage. This is what we were hired to replace. 
  
  
  There was in fact water coming in from what looked to be stemming from the flashing around the chimney and the chimney cap itself (being severely damaged and cracked). This area is located on the front of the house where the matching Spanish tile is continuous throughout the entire length of the attached housing, keeping the buildings looking uniform and of the same aesthetic. This is the reason as to why no work was to be performed on the tile roof, aside from the flashing, chimney sealing and patchwork around it. 
  
  
  The tiles that currently exist on the front of the house are extremely rare to source and most of the time, have to be found second hand as they are not produced anymore. In order to be able to repair the damage if work was to be performed on that area, we would be taking a great risk and potentially making matters worse. (Again, keeping in mind that the assessment of the roof, wall damage, water stain locations etc.  at the time of the consultation, gave beyond reasonable evidence that the chimney seal was the issue and that this would resolve the problem). 
  
  The customer (who is not *********************, and was not present during any of the course of the roof project) was made very well aware of this and thus, the reason why it is stated (2) times in the contract. In no way was there any sort of greedy or sneaky actions being taken on behalf of BluRock Services. As seen in the attached contract, all overages, scopes of work, materials etc. are clearly outlined and broken down to the best possible ability for our customers to be aware of any costs that *** arise as well as what we as a company intend to do. 
  
  
  Out of good faith after being contacted in a very malicious and intrusive way (by *********************) we offered to replace the tile roof with a new GAF asphalt shingle roof at cost in order to keep the peace. After much back and forth, we agreed to replace it at our cost although we were not going to assume liability on the first contract and that portion of work by conducting this act of good faith. This we would be able to guarantee and ensure no further leaking (the screenshot message seen attached by customer). 
  
  
  In order to complete this scope of work, we would need to build a chimney cricket and tie into the adjacent neighbors roof. This, we needed permission for and would not proceed until it was granted in writing by all parties. Up until this moment, everything and everyone seemed to be on the same page and in agreement as to what was to be done and the outcome that was to follow. We schedule the work. 
  
  
  After a day or so goes by, I begin receiving harassing texts threatening my business and my livelihood, demands and requests that were not previously agreed upon, and harsh statements about my character all while we are busy getting the paperwork and materials ready to go and replace this customers roof for free the following week. This act of malicious behavior was not something that we would tolerate and also be held responsible for when we are trying to rectify the situation at our cost no less, and uphold to the customer service standards that ********************** places a strong emphasis on.  
  
  
  We will provide our photos and evidence to support this claim so a clear light *** hopefully be shed on this situation. (We even offered the customer a one week grace ****** post job completion to hold $2,000 of the balance prior to performing a high pressure water test throughout the roof- no leaks were found once this was performed with the customer present- they then released the remaining balance- stated Paid In Full on the contract, signed by BluRock Services).
  
  
  We are still open to completing the roof at our cost despite the dozens of reviews and postings that have been put out there thus far. 
  
  
  We appreciate the time that was taken to read our side of the story! 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of contract 5/5/2022 We paid and advance for $18,000 per contract + the bank loan $22,0000 was released to BlueRock on 7/21/22 ( BlueRock submitted a payment request and the bank released the payment to the contractor directly, due to their policy). We were informed, during the singing of the contract both bathroom and Deck work will be started at the same time, and completed this summer. we had other contractors but were not available for timeline We contracted BlueRock for Bathroom renovation and complete Deck installation. Bathroom work was started on 7/22/22 after us reaching out to the company many time, as we had all the customer provided materials to get the work started . After many delays the work was compleated on 9/20/22. While the bathroom work was in progress we had requested *****, the owner of the business about the starting the deck work, which required pulling the permit from ***. After not getting satisfactory reply , we hired a expeditor, recommended by or architect to get the process moving. The expiator informed BluRock that their insurances needed to be renewed to pull the permit. Finally the insurance information was updated in the *** system late September. Since then we have been trying to get a schedule to start the deck work, but ******** has not responded. We have hired a project manager to coordinate the deck work, and deal with BluRock directly, because we have had an incident of ******/BluRock threating and shouting at us in front of his workers and family members and a guest and also over the phone while the bathroom work was in progress. When our project manager reached out to *****/BluRock , we were informed by our project manager that ***** was rude/unprofessional and hung up the phone. When our project manager reached out again, a agreement was made to discuss at 2PM yesterday 10/13, but ***** didn't pick up the phone, the project manager has left a message and haven't herd back from ***** yet

  

  Business response

  08/30/2023

  The complaint in question is based on false pretenses. The facts at hand are not accurately stated in the complaint. The customer had agreed to all terms and conditions of the agreement and then decided to reuse to accept the terms and would not allow us to proceed with the project and is depending a full refund of his money for services already rendered and produced as per the agreement. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩