ComplaintsforRainbow Research Corp.
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order #***** Feb. 19, 24 I reached out to the company & was not answered.My order arrived leaking & the bottle was empty & the pump was sticky. I ask for a refund or ****** Thank you for your timeBusiness response
03/07/2024
The below email was sent right after we were contacted. The customer did not respond.
Sent 02/29/24:
We are sorry to hear the item was damaged in shipping. We will be happy to take care of the return/refund. Please provide pictures of the damaged bottle and box if possible thank you.
Customer response
03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I never heard anything from the merchant, I will reach out to the ************************* Thanks
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
03/19/2024
We have issued a refund & contacted the customer but they never responded to us. We have our email and ***** phone number on all of our packaging, literature and web store. Always happy to assist any customer in need of support, we are pretty easy to get in contact with.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.