ComplaintsforWorld's Best Auto

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/8 I went into world's best auto with intents to buy a reasonable drivable vehicle for my family. I selected an altima priced at $13k I thought was reasonable. I was sent to east coast ****** located at ************************** to sign a contract with ****** however "worlds best auto" was "supposedly" selling me the car. Hence everything is document if this is objected, I was mandated to get GAP insurance because they knew the car was a lemon. GAP insurance is optional, it read it on the contract however the sales rep, again this is documented said I MUST get it now and then they will remove it after I leave out to ensure I'm getting the best deal. This is illegally practices all together. After the back in front at the office, I left and went back to worlds best which now offered me another vehicle which again is documented because they seem too nice and all dealers are crooks. ALLLLLLL and this vehicle is the same exact vehicle I just paid off with chase bank I have proof of as well. but unlike my old vehicle did car was used for smoke breaks, smelled so bad of smoke, it was parked in the back no sale sign because it shouldn't have been sold me anyone. I immediately told them noooo, but *** promised to have the car looking brand new by tomorrow. so again I left and came back, *** thing, car is smelling so bad I can't never drive my children in it, its just so dirty the seats need to be removed and replaced. I drove off two hours later engine light comes on, I imeedalty bring it back, now they are upset and refusing to help. the vehicle CAN NOT REGISTER *** AND YOU KNOW IT BECAUSE YOU SOLD A LEMON AND IM NOT REPAIRING AN ENGINE FOR A 2019 ALTIMA YOU, I JUST WANT YOU GUYS TO PLEASE TAKE THIS VEHICLE BACK I HAD GOOD CREDIT MY ENTIRE ADULTHOOD AND YOU HAVE RUIN MY OPPORTUNITY TO PURCHASE MY FIRST HOME. IF YOUR MUSLUM YOU WOULDNT DO THAT AND KNOW YOU DID WRONG MY BROTHER.

  Business response

  03/31/2023

  We received this complaint initially in the form of a lawsuit after a year of doing business with *************  Not knowing why we were being sued, we decided to hear out the mediator and found out ************ did not make her payments and had the car repossessed by the finance company.  She wanted ** to pay the balance after the bank auctioned off the car.  ************ also stated to the mediator after a year of owning this car, that the car had a smell of cigarette smoke, as well as a check engine light on her dashboard.  We would have been more than happy to accommodate her on the engine light, but she never brought it to our attention.  If she was telling the truth about the light and the issue was covered under Lemon Law we would have repaired it.  *** ***** credit was not good enough for ** to approve her.  She was advised to go to another dealership with more resources than us to secure financing.  All in all, it took ****** multiple days to make a decision on her purchase and even took the vehicle for diagnosis to a mechanic shop prior to finalizing her purchase.  She sat in the vehicle multiple times, if the smell was as bad as she said she shouldn't have purchased the car.  She even stated that she was strapped for cash so we even allowed her to owe ** a balance which she refused to pay.  *** even attempted to cancel the sale before the final purchase due to her not wanting to purchase the vehicle at the pre-negotiated price, but ************ insisted so we recalculated the numbers to suit her budget which we now realize was a mistake.  GAP insurance would only be useful if the car had total damage and the insurance company did not cover the cost of the loan.  It has nothing to do with the vehicle's condition.  Mind you GAP insurance is 100% optional and should have been declined if not wanted.  This is a clear case of buyer's remorse.  ********************* should be more truthful on the events that transpired as opposed to questioning someone's faith when you are indeed the one not telling the truth is not only offensive, but unethical.

  Customer response

  04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The information you conveyed is FALSE. At this point, I have the mechanic you sent me to invoice which stating the engine light was on days after driving your lot. The vehicle is sitting a garage, I'm not sure whom told you it was repossessed, and at this point what can your company do in regards to selling a lemon. *** I have our encounter witnessed by my boyfriend and phone calls so its best to be honest and how can you company help resolve this?  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  04/05/2023

  The car never had a sign which said not for sale. That is a flat out lie, like a lot of your accusations. Yes, your boyfriend was a witness, he was there when you test drove the car and checked it inside/out on multiple occasions.  He drove with you to the mechanic shop to do a pre-sale inspection along with one of my salesmen. No reason the smell of the car should ever have come up post purchase.  We have no reason to lie.  WE DID NOT SELL YOU GAP!  You purchased it directly from the lender, not **.  You claim to have had an engine light on your car right after you purchased it.  At no point was this brought to our attention.  What is the engine light on for?  You claim it's a Lemon, but not once have you clarified the mechanical issue you have with your car.  We assumed it was repossessed based on what the small claims court mediator told ** "You wanted ** to pay the difference of the balance owed to the bank after it was auctioned off" at some point you have to take responsibility and own your decision.  We never sent you to any mechanic and if you have any invoices, it is something you created or doctored up.  Even after trying to decline your business, you insisted we sell you the vehicle and now you are pointing fingers because of an issue YOU have.  We didn't want your business from the beginning because we realized you are a compulsive liar and we knew nothing good would come out of selling you the car.  And here we are.  THIS IS CLEARLY BUYER'S REMORSE.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 07/01/2021 a 2019 ****** Altima was purchased from Worlds ************** in the sum of $22872.46 however on 07/18/22 car fax report stated that on 06/09/21 car had damage report involving structural damage disclosed by seller. This was never disclosed to the buyer when vehicle was being purchased and I need to have this situation investigated and resolved immediately

  Business response

  07/19/2022

  In regard to customer complaint (ID# *********, *************************** accompanied by a coworker entered to dealership to voice disappointment in a vehicle that was purchased 7-1-21.  After voicing her frustration with the trade in value obtained by another dealership in regard to the history report, we immediately notified her that the CARFAX was disclosed at date of sale which she denied.  After pulling her file we showed her the original CARFAX which was signed by both her and her cosigner (husband).  She began to insist that we did not explain what she was signing, which we again told her was not true, all documents are explained on date of sale and copies are always given to the customer prior to departure from the dealership.  The vehicle was inspected by a *** certified inspector and passed both safety and emissions inspection.  The vehicle was safe to drive and in excellent retail condition.  ***************** insisted that we do something to help her which we did.  We offered trading the vehicle in and a credit application was submitted to attempt trading in her vehicle for another.  Unfortunately, her credit and lack of a down payment made that impossible.  We even offered to purchase the vehicle back from her for a fair price that would exceed a typical offer we would normally give on a trade.  She also declined that option.  We were than out of options and could not offer any other alternative.  Attached you will find a signed copy of the Carfax that was provided on the date of sale.  The sale also dragged for a period of three days before taking delivery of this vehicle.  She made multiple trips to the dealership prior to the purchase and had many questions answered before taking delivery of this vehicle.  Worlds Best Auto also provides copies of the Carfax on our website for every vehicle in our inventory to be as transparent as possible to our customers. We are saddened we could not do more to make her happy, but there is a limit to what is possible given this circumstance.  

  Customer response

  07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   On 7/19/22 I *************************** visited the dealership to voice my opinion on the faulty vehicle that I was sold approximately 1yr ago (unknown to me until I was presented with the Car Fax on 7/18/22). While there I was told that I did sign the Carfax and was told that the vehicle had damages. In my human error @ 7:39pm that night of my purchase as seen today amongst the hundreds of other papers I signed, this dealer slipped that disclaimer in there and my husband and myself unknowingly signed. I reviewed every piece of paperwork given to me by the dealership and I did not have a copy of that signed disclaimer. However I was given a copy today. So this was a form of deception by this company. Secondly, while there today I was asked by ***** Do You have a phone? do you have internet? didnt you know our business name? you should have gone on the internet and look up the vehicle because all our vehicles and car fax are on our website. He even went in to say that it was my job to go on the internet. And they cant please every customer. *** even chipped in by saying Their job was not to make people happy and They are not a psychologist. He even went to say that customers are NOT always right I am the wrong party. There was no apologies. No acceptance of their wrong doing. Eventually they offered to under pay me for the vehicle and while sitting in their presence I researched my ***** Blue Book Value using my VIN number and indicated to them that the car is really valued at at a low of $23,289 and a high of $24,453 so their offer of $17000 was totally not acceptable. *** went on to say if he makes a phone call he can probably try to push it to $18000. My sister then said $18K is still low and yall will  re-sell this vehicle at a higher price and will not lose a dime of which *** agreed and also added that We are not in a business to lose, and if he has to pay me more its best he buys it at the auction. then offered me a vehicle with over ******* miles for $24,000 and in addition told me that I would need to make a down-payment of $5000. if I had accepted the offer I would have negative equity on my loan. I am a new applicant to credit and on this original loan my husband co-signed with me. I also reminded the both Managers ***** and *** that if they are offering another vehicle my husband would also have to be present to sign with me of which their response was who knows it can even make it worse. And further suggested that I just keep the vehicle. Then ***** began raising his voice at me saying in all his years he have never seen anything like this and as he continued my sister/co-worker then said you are being disrespectful and we didnt come here in a disrespectful manner. He then apologize and said he is just frustrated at this situation. When my sister responded so isntt my ******* frustrated as well? He responded Yes, so lets take it down a bit. And how they gracefully worded their response to the BBB like I am the problem. But all I asked for was a fair trade with them also accepting some devotion and ownership in this matter. Their job is to cover their ***** so I understand. However finally In my defense I did not return because I was unhappy with a trade amount (as mention by this dealership). I returned because while discussing Business with a friend we ran the carfax and realized that I am paying for a vehicle that eventually cannot be traded or sold for the genuine value at a later time. I was again told just keep the vehicle. As for the three days that they claim I came to the dealership prior to my purchase, They both know that I was waiting on my dad who is a trucker and was on the road. And his insurance was the one being used. So my visits was simply to inform them that I am still very interested in the vehicle and just awaiting my dad to come into town to arrange insurance. So ***** and *** need to stop acting like they gave their best to resolve my issue and I had so many options. This dealership is full of **** and I am NOT satisfied. This was even  told to them before I leave and I also told them that I would take it further. Thats when I was told by *** that they already received an Email by the BBB and that they are legally legally covered so I can do as I choose. After almost 3 hours  I said to the both parties we are getting anywhere with this situation. While leaving ***** came outside to smoke a cigarette and I asked him once moreis there any chance we can meet on a common ground to go forward with this problem of which he responded If you pay the negative equity today and I said if I was to consider the offer I do not have all the funds today is there a time frame in which I can pay the difference of which he said Noin ** it does not work like that and the finance company would have to be paid immediately so just drive the vehicle until I acquire the remaining cash. I said have a blessed day  and We left!!

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  07/20/2022

  The vehicle sold to ****************** was not faulty.  She had the vehicle for a year now and it still runs great with no mechanical issues.  The Carfax again was presented, explained and signed by both ****************** and her husband.  No matter what time of the day a customer comes to our dealership we NEVER rush through paperwork and fully explain everything.  Customer stated she signed hundreds of documents which was highly exaggerated.  Copies of all documents were given to the customer on date of sale prior to final delivery.  As far as what was said in the office, that was highly dramatized by ******************.  We were verbally abused for literally three hours by both the customer and relative, being called liars and cheaters amongst other things.  We still maintained professional composure, because she indeed was a prior customer.  We did not say it was your job to go on the internet and do your research prior to sale.  We did say ALL our cars have Carfax's on our website when you accused us of hiding it from you.  A lot of what the customers response is highly dramatized and inaccurate.  She did not purchase this car for $23,289, the selling price for the vehicle was $20,715.00.  The additional charges were for taxes, DMV and warranty.  **** of sale will be attached to this response.  ****************** picked out the vehicle herself to obtain a trade and the price was actually $16995 not $24,000.  I do not wish to say she is making this up, so I will have to say she highly misunderstood what was presented to her.  Furthermore, her idea of a resolution was impossible to obtain.  We cannot pay off the balance of her loan and "trust her" to pay us back her negative equity over the span of three months.  We did offer her $18000 for the car, mind you she bought this car 7-1-21 and drove it for a year after initially purchasing the car for $20715.  She got a fair offer of $18000 for the vehicle but began to rant about who would pay the balance.  I am sorry, but yes, we are her to make a profit not lend money to strangers.  We did leave the offer on the table and told her when she had the balance, we would honor it.  I highly believe that we did everything we could to resolve her complaint.  Unfortunately, what she wants is not logical nor possible.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩