ComplaintsforUnlimited Distance Transportation Inc.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order # ******-** 9/17/2021 I contacted Unlimited Distance Transportation to arrange the transport of my 2006, Kawasaki Vulcan **** motorcycle from *******, ** to ************, **. The charge for service was $800. Pick-up date on Sept. 22, 2021, and delivered to ************, **. This was changed on September 17 for pickup on October 1 transit time was 4 or 5 days later at a new address in *******************. This is when things started going wrong. I was notified on Sept 28th that the driver could not make the Oct 1 date but would be able to pick the bike up on Oct. 5. After several crazy text messages, I found out the driver wasnt going to show up to pick the bike up until Oct 8. He finally showed up on Oct 8 at 6:30am. I was told that the bike would arrive at the new address in 4 or 5 days. It finally arrived at 5:30am in the dark on Oct 15. It was walked to my property by the driver because he said that his truck was stuck a block away. I was half asleep and just too relieved that the bike was finally home to pay close attention. After he left, I moved the bike to my driveway and almost dropped it on my leg because the kickstand had been bent so much that it could not support the bike upright. The driver must have known this when he unstrapped the bike while it was on the truck. I discovered that the ****** (which is integrated as part of the frame) had been bent to almost parallel with the ground. I contacted Unlimited Distance immediately and provided them with pictures of the damage and the photos of the bike when it was loaded in *******. I also sought a professional appraisal of the damage and repair costs. I was told that the bike was no longer repairable and that it was a total loss, which I also communicated to Unlimited Distance. To date the company has not followed through in any way to make me whole again and they have simply stopped responding to me.Market value of the motorcycle $5000

  Business response

  01/04/2022

  Hello dear customer
  
  I am so sorry for the service that driver showed and damaged your motorcycle 
  Please contact me directly and I will provide you with carrier's insurance information then you can claim a damage with them 
  But you have to understand it is not on our hands how they deliver the vehicles and we are blamed to this
  
  ******* **************

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into an agreement to have my truck transported from **************** to ****** within 7 days of the contract agreement for a total price of $950. I paid a $150 deposit with the remaining $800 due on delivery. The order number is ********* with an estimated pickup date within 7 days of document signing. The contract was entered on 11/5/2021. On 11/15/2021, I was informed that they were working to find a transport agency. On 11/30/2021 I was told that I would have the $150 refunded for the breach of contract. Since this message, they have not responded to a single email, phone call, or text message. There has been no refund, apology, or attempt to fix the situation. I would like the $150 returned to me for their breach of contract and lack of customer service.

  Business response

  12/30/2021

  Good afternoon sir we have refunded your money please check your zelle account we will contact to you today thank you

• Initial Complaint

  11/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have attached all documents pertaining to my complaint. I have the original signed contract stating price etc. The screenshots provided were taken from the carriers phone after he insisted the price was $600 and not $500 that was quoted in the signed contract. I had to pay the $600 due to the carrier insisting this was the price. Upon contacting to company I received a text shortly after from a ******* saying that he was so busy that he was not able to send a new contract for the price changing from $600 to $700. I feel completely scammed by this company. I have never had an experience like this prior to today. Thank you for all your help.

  Business response

  12/13/2021

  Good morning sir we apoligize for this situation he is new agent so he  made a mistake we are ready to improve this situation and we will contact to you today thank you for letting us know about it 

  Customer response

  12/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not heard from this company once to help fix the situation. It has been almost a week since they sent this response

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩