ComplaintsforHeatonist LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on 11/8/23 & have not received it as of 11/28/23. The website states orders are delivered within 3-5 business days. I reached out via email on 11/20, 11/21, 11/25 & 11/28 with no response other than an automated "thanks for reaching out". I have also called and left voicemail messages on 11/21 & 11/27, again with no response. I would ultimately like the product I ordered in time for Christmas. If that does not happen, I would like a full refund of my money.Business response
12/01/2023
To Whom It May *********************** have made contact with the customer this week and the issue has been resolved. There were some issues contacting them which resulted in ** needing to use our personal emails to do so. Thanks for your time!
Best,
Mimmo (Heatonist Customer Support Manager)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.