ComplaintsforEye4Fraud Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I have recently been informed that my email address was compromised, from *************.I have never heard of this company until now. I would like to know, if could you please have someone delete and terminate accounts with the email address of discussion. Please do not make storage of my name, email address nor phone number we are now using, those are for contact purposes, regarding the compromised information. *** ****Business response
09/09/2024
We don't have a record of this customer's information in our database, we can't confirm if the record existed before, if it did it was already deleted.Customer response
09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:There is some form of proof which states some way eye4fraud has this compromised data
I am unfamiliar with the company and do not know their source
In the attach files for the response is a clipping of some provided by the credit bureau
the credit bureau has provided dates, source and what was compromised
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ****
Initial Complaint
05/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was recently made aware by activearmour that my personal information is available on the dark web due to Eye4Frauds data breach. I have never done business directly with Eye4Fraud and I have not found a way to contact them directly. I am asking that my personal information be removed from their servers and that they provide a paid identity protection/repair service for one year. I would like a quick resolution to this extremely disturbing issue.Business response
05/20/2024
Eye4Fraud has issued a statement regarding this incident back in March of 2023: ********************************************. This statement has been updated to address the recent alerts sent by some monitoring services. As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network. We understand and share the customer's concern for personal privacy and security. The data associated with the email address provided is no longer on our servers.Customer response
05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
04/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Remove me from your site 2 times asking and still on life lock report!Customer response
04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I was recently made aware by ClearScore that my personal information is available on the dark web due to Eye4Frauds data breach. I have never done business directly with Eye4Fraud and I have not found a way to contact them directly. I am asking that my personal information be removed from their servers and that they provide a paid identity protection/repair service for one year. I would like a quick resolution to this extremely disturbing issue.Business response
02/19/2024
This individual's information is no longer on our servers.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:My information is still on the dark web due to Eye4Frauds data leak. This needs to be corrected.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
03/11/2024
As said, the information for this individual has been removed from our servers.Customer response
03/14/2024
Better Business Bureau:
Although this does not resolve the issue of my personal info being on the dark web, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was emailed by this company saying my credit card info was on the dark web. It showed my last 4 digits but I dont shop at places that I dont know and have never seen that website eye 4 fraud before.Business response
01/04/2024
We don't have any record of emailing this individual, and we don't send dark web monitoring emails.Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is on the dark web per life lock and I have never done anything with this company. Purchased something for my Dad and an employee sold my information to the dark web gluco ***** I think it is called something for sugar diabetes. I notified that company to check up who had access to the information at their company that would have done this. Please dont mention my name on public site. I done nothing wrong.Business response
12/27/2023
Eye4Fraud has issued a statement regarding this incident back in March: **************************************************;This statement has now been updated to address the recent alerts sent by some monitoring services.
As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.
We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers
Customer response
01/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I want to make sure that they removed my information completely. It doesnt state that here. Please let me know for sure my information is off the dark web. Thanks.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
01/31/2024
The information for this customer has been removed from our database.Customer response
02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This website published my stolen information from the dark web and allowed others to access.Business response
12/25/2023
Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services. As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network. We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.Customer response
01/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I did not sign up to your website. Whatever you publish about me, your website doesnt have my permission. Please remove all my personal information from your website as soon as possible and opt out my information for future use. Thank you.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************
Business response
01/18/2024
We do not publish or sell information, whatever was on our DB was part of data submitted to us a but a merchant to whom you provided information willingly.
As of now your information is not on in our system.
Initial Complaint
12/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I never hired these folks and they were breeched according to Life lock who i do have account with has informed there ****** has ended my name and email on the Dark ****. They are releasing you name and info to the dark **** and I see them as not a good company. I am a vet and this to me is other part is fraud and identity theft by this company.Business response
12/25/2023
Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services. As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services. Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network. We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.Initial Complaint
10/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
A dark web scan by my credit monitoring service found that the company *************, had leaked my information onto the dark web. They disclosed my full name, full address, home phone number and most importantly my Discover card credit card number. From what I've been researched, this company is supposed to protect businesses from fraudulent credit card use by consumers. Because they have leaked my credit card, and all this other information, onto the dark web I was forced to freeze that credit card, get a new credit card from ********* and reassign the new card to pay all my automatic monthly bills and yearly subscriptions. I have also reported this company and filed the complaint with the *** about eye4fraud.Business response
10/27/2023
Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services.
As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services.
Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.
We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.
Customer response
10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
That is not a true statement that they have made regarding their collection of sensitive data because my credit card number, address, full name and phone number were found as being exposed by Eye4Fraud on the dark web. They still have not admitted that they expose my credit card number onto the dark web. I have proof but since this may be made public on the BBB website, I am not going to post my document to this reply. You have caused me a lot of work because I had to get a new credit card and change all of the accounts using the prior number. BBB should investigate this company thoroughly and see the damage that they've created.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
11/07/2023
This complaint is not accurate, we do not collect full credit card numbers, so it could not have been leaked by **.Customer response
11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
10/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Eye4Fraud is a company that sells online Fraud protection has collected my personal information including name, address, email address, email password and others, without my consent. I have never had any business with them or their affiliates as far as I know. Recently (Sept 2023) they have been hacked and all my personal information has been posted on Dark net. I became aware because I have dark net monitoring service available through Experien as part of restitution they offered when Experien allowed themselves to be hacked. I filed a complaint with *** but to no avail. I am writing to you as a resident of the ****************** to investigate this issue of Eve4Fraud fraudulantly collecting my data, allowing themselves to be hacked and still without publicly acknowlledging or notifying the victims, still carrying on selling their business. To a simple mind, this is fraud. I think they should be investigated, prosecuted and punished and we should be compensatedBusiness response
10/27/2023
Eye4Fraud has issued a statement regarding this incident back in March: ********************************************. This statement has now been updated to address the recent alerts sent by some monitoring services.
As noted in the statement, Eye4Fraud does not collect sensitive personal information about individuals like account passwords or full payment card numbers, in the course of providing our services.
Eye4Fraud has taken the necessary steps to address this matter, by complying with our legal obligations in connection with this incident, and in cooperating with regulatory authorities. Eye4Fraud also engaged outside cybersecurity experts to ensure that there is no active threat in their network.
We understand and share the customer's concern for personal privacy and security, and if they prefer, we can remove their data from our servers.
Customer response
10/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I never gave them permission, consent, implied or otherwise to collect ANY of my information. it is like they are ****** a child and then saying that they are happy to let the child remove evidence. Shame on them.I do demand that they remove ALL my information from their serverse as well as from the DarkNet. They should also pay me restitutioin for violating my privacy.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
11/29/2023
The data for this customer has been removed from our servers.Customer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They violated my privacy; ****** and pillaging a person's private information is theft and is punishable. they should pay me reparations as requested.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
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Customer Complaints Summary
13 total complaints in the last 3 years.
11 complaints closed in the last 12 months.