Business ProfileforExpert Medicaid Consultants LLC

Five ************** recommended Expert Medicaid Consultants (EMC) for handling my son's medicaid disability case. Five Star stated that working with *** would expedite my son's case processing. This was absolutely NOT my experience. *** is completely unprofessional ... They will never keep you in the loop, or return calls. Then when you call them out on that behavior, they'll switch you to a different case worker and the cycle continues. I received paperwork in the mail regarding my son's case and I kept calling and emailing to request next steps from my son's case worker with no return call. I finally spoke with the case worker's supervisor three days before the paperwork was due back at the NYSDoH and he was rude and condescending, basically making me feel like I was exaggerating the issue because I hadn't waited up to two weeks for a return call. This happened on a Friday ... Monday was a Holiday and the paperwork was due at the ****** on that Tuesday. The Supervisor asked me to scan the completed paperwork to them, which I ended up not doing because quite frankly I was nervous EMC would not forward the information to the NYSDoH in time, and I would never know due to their complete lack of follow through and communication. It's obvious EMC lacks empathy and professionalism, and I intend to look into filing a formal complaint against this agency. I don't recommend this business, and I'm sure the only reason *** has such a high ****** rating is because that platform is not reliable regarding auhenticity of reviews.