ComplaintsforWestpoint Print and Media, LLC
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
While Westpoint Print and Media did a good job self- publishing my 2 books with an 'Assisted Publishing and Marketing contract) entitled:The Learning Train - ABCs (Auth code ******* 7-26-2021 for $699 and Picture Words Unscramble (Auth. code ******) 7-28-2021 $450,I never received some type of Dashboard Login account to be able to keep track of any online Sales and to also be able to receive my Royalties by direct deposit or by mail?? Westpoint *********************************************** did post my books on line with a web link but as far as I know, I never received a tracking/royalty setup link along those lines. *************************** was my Fulfillment Rep but I have not received any contact from him about this issue for a good year now. I aready filed a BBB Complaint regarding this exact issue on 5-5-2022 with NO Response from Westpoint Print and Media via ************************* or *************************** ************************************************************************************ and ***************************** (finance?)****************************************************************************** ************************* ************** ************** Ext is **** *************************** Ext. is **** _________________Desired Outcome To get a Login account or Dashboard account in order to keep track of my book sales on Amazon and other Book Distributors and to also, be able to receive my royalties by mail or direct deposit.Customer response
04/17/2023
Better Business Bureau:
At this time, I have not been contacted by Westpoint Print and Media, LLC regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
05/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
While West point Print and Media did a good job self- publishing my 2 books with an ******************************* contract) entitled:The Learning Train - ABCs (Auth code ******) and Picture Words Unscramble (Auth. code ******), I never received some type of Dashboard Login account to be able to keep track of any online Sales and to also be able to receive my Royalties by direct deposit or by mail?? (Not sure the exact details). It took over 3 months for the 2 books to be completed and printed, but that was about Oct. 2021. West point P&M did post my books on line with a web link but as far as I know, I never received a tracking/royalty setup link along those lines. *************************** was my Fulfillment Rep but I have not received any contact from him about this issue in the past several months ************************************************************************************ and ***************************** (finance?)****************************************************************************** I hesitate to give their phone numbers,but ************** Ext is **** and ****************** Is 2010.___________________________Desired Outcome To get a Login account or Dashboard account in order to keep track of my book sales on Amazon and other Book Distributors and to also, be able to receive my royalties by mail or direct deposit.Customer response
06/10/2022
Better Business Bureau:
At this time, I have not been contacted by Westpoint Print and Media, LLC regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for publishing services for two of my books. The first book was published and released August 2021. The second book was started but as of recently I have been unable to contact anyone by phone or email at the business to ask about my second book. I paid in full for the services. I am looking for help on contacting this business as I feel they have just taken my money and are not fulfilling their side of the transaction.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.