ComplaintsforFoam Insulation Solution
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted Foam Insulation Solutions to spray foam my attic space back in December 2020. Shortly after completion of the job the foam product shrunk and they had to come back to repair the foam. At this point I expressed concern it would occur again and was reassured the problem was fixed and I could proceed closing the walls at this point. By the summer time ********************************************* the space and contacted the Foam contractor; It was determined by the Foam manufacturer (******** reps visited the project to inspect) that the product was shrinking due to improper application and faulty installations by my contractor. I attempted to resolve with Department of consumer affairs to no resolve as the contractor was supposed to contact me to re in spect the issue. The foam continues to shrink and I have further evidence to support this. Foam insulation solutions response to my complaint in writing with consumer affairs states "Although it was determined that there was applicator error". They are in admission of guilt and not responding to make thing right. The space has since been finished into conditioned storage and would need to be red one in order to make the necessary repairs. Ive provided my cost analysis along with two additional third party estimates to perform the necessary work. They are not responding at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.