ComplaintsforSpecialty Fiberglass Pools
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Complaint Details
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Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In August, 2015 we had a Specialty Fiberglass pool instaled by ***** ********** *****. This pool came with a 25 year warranty (I have a copy of the warranty). There were minor cracks in the pool and Ron from Specialty Fiberglass came to fix them during the summer a few summers ago (August, 2018). I attempted to contact Specialty Fiberglass multiple times during the summer of 2021, but there was never an answer or return phone call. Finally this past summer, August, 2022 I called again and Amber answered the phone. I emailed pictures of the cracks in our pool and was told that Ron would call me back. He confirmed receipt of the photos via email but did not respond to my request to fix the cracks. On August 29th, 2002, I drove to Specialty Fiberglass, Inc. in Buffalo, NY. Amy, the secretary, went to find Ron and he came back to talk to me. He stated that he would call me within 2-3 weeks to schedule the repair. While in the office, he requested that I email our address to him, I complied. He remembered coming to our home in Elbridge a few years ago to repair the cracks. On September 12, 2022 I emailed Ron to inquire about when he was going to come and repair the pool. He responded on September 13, 2022 and stated that, "As of right now we are completely booked but as soon as we have an opening we will be reaching out." I emailed him on September 15, 2002 to inquire what we should do to properly close the pool and prevent more damage if he was unable to come make the repairs before winter. There was no response. I emailed again on September 27, 2002 to inquire about the repair. There was no response. I emailed again on October 17th, 2002 to inquire one more time, there was no response. There was a similar complaint made to the Better Business Bureau a few years ago.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.