ComplaintsforMain Jewelers
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Complaint Details
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Initial Complaint
11/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Main Jewelers scammed me. I was told I was buying gold and trusted them. Last week I went to get my earrings from Main Jewelers looked at by another store since they didn't look right. The other store told me my jewelry was fake and I needed to get my money back and return my earrings because they are NOT gold. I spent $104 (1/30/2021) on one pair and $529.61 (3/18/2021) on the other. I paid for both on the same credit card in full the days i purchased them. If i never had them checked at a different jewelry store I never would have learned the truth. I even went to Main Jewelers earlier this year to have the earrings cleaned and asked questions because I thought the gold was turning black and stained. They lied to me again at that time. They told me what they said to me when I was sold the earrings. The said my earrings were real 10k and NOT plated. I was lied to. I learned the truth elsewhere. I want my money back. If I knew the truth I never would have purchased the earrings for that price. I checked reviews online and i'm not the only one. They need to be honest and I want a refund.Business response
11/21/2022
Called business and spoke with the owner Soolee who stated to have the consumer bring the purchase with the receipt and he will discuss the issue.Customer response
11/22/2022
Better Business Bureau: Their response did not say a day or time to come in to speak with the person who replied. Would I just walk in? Or would i need to call in advance. I would like to resolve this and talk about it asap. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.