ComplaintsforTaxrite Tax Consultants & Accounting Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I submitted all of my tax documents and information to the owner of the company *** ********************** in order to do my 2022 tax return back in April 2022 after the initial conversation he was supposed to do my taxes and notify me when it was completed so I can review and signed. As of today there has been multiple attempts made to get in contact with this individual or anyone else from this company with no success or resolution. I had to utilize another tax company to do my taxes but I am still concerned and would like to get back my tax documents which contains me and my wife's sensitive information such as social security number, bank accounts, address, photo ID etc. I fear that me and my family would become victims of identity theft and fraud because our information is still in the possession of this individual and his company.Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Feb 27, 2022 I emailed the tax preparer about doing our taxes for 2021 and we were told to drop off all relevant information to prepare and file taxes on March 5, 2022, which we did; he was not doing in person filing. On March 27, we did a follow email to check on the status after we had no further feedback from Tax Preparer, and on March 28, 2022 the tax preparer by email said he would be able to complete it that week. After a week passed, I again email Taxrite on April 5, 2022 to find out when we could pick up our documents since it has been a month that documents were dropped off and the tax preparer to date still has not prepared or make any further contact with me or my husband about our documents. This past Saturday April 9, 2022 we called again and notified them that if we do not receive our documents a call would be made to the Better Business Bureau as we believe we have given more than enough time to complete tax preparation and E-filing. We called and spoke with his secretary two weeks ago and notified them that we need to collect our tax documents and since then, our taxes for 2021 still has not been filed and each time we call we keep getting the answering machine. I'm concern that April 15, 2022 is quickly approaching and we have had no feedback from Taxrite concerning our tax filing for 2022.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.