ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a tooth extraction at Aspen on September 15, 2021. I signed an agreement to pay for the dental care the Dentist told me I needed at consultation. I signed another agreement last summer. The amount was over $2000. Then I recently received a bill for $600 extra dollars because they say that the tooth extraction wasn’t covered by insurance. However, the dentist requested the tooth extracted at consultation I already paid an extra $200 off the $600 before I realized I was being duped.Business response
03/15/2022
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ***** ******** on behalf of the
Canandaigua, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester
PLLC. We will be responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned
and operated location and care team has the autonomy to work with patients, so they receive quality
care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are
raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to
federal privacy laws.
Sincerely,
Julie G*****
Manager, Regulatory Relations
Aspen Dental Management, Inc
281 Sanders Creek Parkway
East Syracuse, NY 13057
On behalf of Aspen Dental of Rochester PLLC
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.