ComplaintsforFly Fair Travels LLC
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Complaint Details
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Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 9/27/24, my partner and I called what we thought was ***************** to rebook a flight due missing a connection. We were stressed and not thinking straight, as the flight time was approaching. We should have been able to change her flight at no charge. However, **** decided to **** us to paying ******. When she got to the airport and talked to a ********************** ticket agent, the agent gave her a different connecting flight at no charge (as they were at fault), saying the one **** booked had no seats. We were scammed of ****** and received no benefit. Stay away from this company. They should be looked into, posing as different airlines.Business response
10/03/2024
Good BBB NY!
I acknowledge the receipt of the complaint/issue received to us and would like to thank you for bringing that up positively.
Our team took a deep dive into the very issue highlighted by consumer "********- ******, *******" to understand what went wrong; in order for us to resolve. However, information recorded in our system shows "Consumer" used the services from our agency and later denied availing of the services and hardship fee paid upfront in exchange of services rendered by flyfairtravels.
Consumer was aware of our fees before proceeding and sharing any information to proceed with it because email from system history shows,
Please note we value our customers and would go to any extent to ensure they aren't troubled one way or another; therefore, as a gesture of goodwill we are offering full refund of the amount paid to fly fair travels in exchange for the service.
Enclosed is the attached refund receipt of the amount and the same has been updated to the customer.
***** ******* * ****** *** ********** ******** ** *************************************************************** * ** **************************Customer response
10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ********- ******
Initial Complaint
09/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I used ********* to perform comparison pricing for flights. This company offered the best prices for the flights. I promptly ordered the tickets and received a confirmation number shortly, thereafter (2 Jun 2024). I went to the airline website to verify my confirmation but there was no record found. I later found out from the airline that they travel agency entered the information into the system incorrectly so the tickets were not issued which is confirmed by the itinerary that was received from the travel agency. I contacted Fly Fair Travel about the issue but they conveniently were never able to reach me and did not answer my question in email until sending a new confirmation number on 11 Jun 2024. Of course, I went to verify the new confirmation numbers and it worked BUT this time the tickets were for the wrong travel dates. I tried working with them to get the tickets changed to what I requested but they would not change them and refused to work with me. I contacted my credit card company to get assistance from them; the investigation is on-going. I contacted the airline for assistance but they advised that they are not at fault so there is a fee to rebook the flights. I was told that the fees ($600) should be handled by the travel agency. I am supposed to fly on October 4, 2024 and will likely have to pay the fees to correct the tickets. Lastly, the travel agency booked the tickets using my credit card information with the airline directly, so that they are not directly connected to the transactions. The credit card shows the airline instead of the travel agency.Business response
10/04/2024
Good evening Team,
Hope you are well!
Our team has investigated the issue and it has come to our attention that the customer was refunded of the "service fee" to avoid any complaint Or distafication. However, we as travel agents do not have any control on the airline ticket rules and its conditions.
As per airline rules tickets are non refundable and non changeable and customer was advised of that ahead of ticketing and issuance; customer needs to contact the ticketing carrier SAS "********************* " to ensure a refund of tax (refundable) can be claimed for tickets on which passengers aren't able to travel in this.
As for agency fee we already have given a refund in full of the amount charged as a service fee; enclosed I have attached the receipt refund.
We consider the matter closed - as customers need to contact *** "*********************" for any exception.
Should you need any additional assistance please do not hesitate to contact me.
***** ******* * ****** *** ********** ******** ** ******************************** * ** **************************Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I reached out to Fly Fair Travels to buy a first-class roundtrip ticket to ******* for my husband on 7/29/2024, which cost $1,973.75, but when the credit card statement came, it was for $2,015.00. During the call, they confirmed all the details, and the initial confirmation email also stated the first-class seating. Despite confirming all the details during the call and receiving an initial confirmation email stating the first-class seating, my husband was assigned a seat at the back of the plane on the day of the trip. When I reached out to the agency, they explained that they had indeed booked first-class, but it was unavailable for some reason. They failed to inform me about this change until my husband brought it to my attention. When I asked for a refund of the price difference for the first-class booking, they only offered a $175 refund. Additionally, I was told that I would only receive the refund after my husband returns from his trip.Business response
09/03/2024
Hi Team,
Greetings!
We spoke to complainer/customer "***********************"to discuss and more the challenge that triggered to them to file a complaint pertaining to the issue encountered by passenger on the way to their destination.
We offered a refund with an apology to ensure customers issue resolved to their satisfaction.
We received a video from customer showing their matter filled with ******************** has been resolved/closed to their satisfaction.
Should you need any assistance from us please do not hesitate to contact us.
Regards,
*****Customer response
09/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Resolved
***********************
Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
FlyFair Travel tried to book American Airlines tickets for my family for a price of $1077. The member made multiple charges instead of purchasing tickets for my family together and charged $1297.28 instead. These people are scammers pretending to be in cooperation with American Airlines.Business response
10/14/2024
We have issued the refund in full to the amount customer paid to us back in July (within 24hours)Customer response
10/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *********
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Customer Complaints Summary
8 total complaints in the last 3 years.
8 complaints closed in the last 12 months.