ComplaintsforDoodlebugs Childrens Center
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I arrived at Doodlebugs this morning with my son, ******* (8/29). No one was present to greet us or tell us that his classroom was closed. I finally located an individual who informed me that the classroom would not be open for at least 30 minutes-45 minutes. She informed me that none of his classmates were in (which was not true as I saw at least 1 other student from his class). At this point, his teacher arrived, but I was told that classroom 9 was still closed. My son and I took a ride around town to give classroom 9 time to open. When we arrived, it was still closed. I once again had to wait to find an adult. I asked the adult if this was a consistent problem and she informed me that they are short staffed. This has been a consistent statement from the staff at Doodlebugs (when available to talk). As a result, I had to leave with my son. I called the center at approximately 10:30 to ask if I could be credited for the day. I was told that their policy would not allow for this. Doodlebugs was not equipped this day to receive my child. I should not have to pay for a day of service that was not provided to me due to no fault of my own.Business response
09/16/2022
Care was available for this child in another classroom. A refund is not warranted in this situation. Management contacted the family to explain the situation, and the family has since returned to care without issue.Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My daughter attended the Orchard Park location on Red Tail Lane for four years. Her final week was the week ending Thursday, September 2nd. That following Tuesday, September 7th, a charge of $134 was made after my daughter was already disenrolled. I was told that a refund check would be immediately issued. I've spoken with Corporate. They sent the check on September 13th to an address I haven't lived at in 4.5 years. I was told by Tia Wright, CSR, that even though it's their mistake, I'm not allowed to receive a new check unless I want to "stop payment" and be charged a $25 fee, for THEIR MISTAKE. I've been rational, kind, understanding, but this hits my limit. Doodlebugs needs to update their policy for their mistakes and should be charged the $25 fee, not me. Still haven't received my payment since they won't send me a new one until after 90 days...this is RIDICULOUS and left a very unprofessional, horrible taste in my mouth from a business perspective. While I appreciate and value all they have provided my daughter, 90 days for $134 dollars on their mistake is absolutely unprofessional. Do better, Doodlebugs!Business response
12/02/2021
We have reviewed the account and a check is being issued today to the new address provided in the amount of $132.00.
Customer response
12/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.