2 Customer Reviews
Review from Rose W
1 star04/05/2024
If I could give ZERO stars, I would! This place has been an absolute disaster and has cost me more than $3,919.61 due to their unwillingness to provide appropriate, honest documentation. My vehicle was towed to the facility on 7-7 (I have the documentation from the roadside assistance confirming the date of drop off and address) and returned to me on 8-24. The work order given to me during pick-up was wholly incorrect and dated from 8/07 to 8/18! GMC can only reimburse me for the dates on the work order and has requested that the facility provide ACCURATE documentation outlining the entire dates my vehicle was at the facility. GMC customer service has reached out several times in the last months. I have personally reached out as well, and they are entirely UNWILLING to provide accurate documentation despite acknowledging my vehicle was there from 7-7 to 8-24! Not only does the service manager state he will 'work on it' and does not, but he has yet to call me back once. The service manager will rush me off the phone and dismiss me. I have had to call multiple times only to get him on the phone to say he will 'look into it' or 'talk to someone,' etc.. yet there has yet to be a callback. Additionally, he responds that although he spoke to Joel, who agreed and acknowledged that the vehicle was there for those dates, there is 'nothing he can do.' The total amount I had to pay out of pocket in rental fees was $6,797.45, while the service department could not fix the vehicle several times. My rental cost for the dates my vehicle was at the facility (7-7 to 8-24) that the facility refuses to acknowledge total $3,919.61. Because the service department refuses to supply the proper and TRUTHFUL documentation confirming the dates my vehicle was there, I cannot collect my owed rental reimbursements from GMC. I am beyond disgusted with this place.Review from Donna C.
1 star09/22/2022
Service wasn’t performed by this dealership correctly. Went to another dealership where they corrected the problem that the 1st dealership didn’t fix. Which resulted in a high service bill. The dealership refuses to refund our money.
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