Customer ReviewsforModern Comfort Pools & Spas

I interviewed other companies before deciding to go with ***** from Modern Comforts pool. ***** installed the in-ground pool 2021 and is the general contractor for **** subcontractor: ******************************* for the patio installment 2022, which he recommended. I regret not going with the company other coworkers have used, because: 1- the liner to the pool 4 corners doesnt sit flushed against the walls. 2- His maintenance crew left me to finish the rest of the winterizing chemical application in 2022. 3- *** in charge of the Loop lock winter pool cover, measured it incorrectly, causing unnecessary extra lock holes to the porcelain pavers & new cover charge. 4- the subcontract electrician KelRob is difficult to get a hold off. 5- No receipts, non detail contracts.6- **** the masonry subcontractor did a poor pool porcelain patio installation with 2 polymeric sand, despite giving ********************************* on the application with 2 different manufacturers, they refused and ignored the proper steps. Today both were forwarded the email *********************** from Alliance Gator expert, and the installment steps from Black Diamond proving the application and installment from **** was done incorrectly on any type of paver installment. I am writing this review because both ***** and **** refuse to take responsibility on the improper masonry installation. They have lied saying **** was leaving the country and then, that he was going to do a favor for ***** and finish the job. They refuse to fix the issues at their expense. **** nor ***** are present at the job site every day, only wanting blank checks, non involvement from clients, and pushing for ****** reviews when the projects arent yet completed. I would not recommend them and have warned those I have recommended.