ComplaintsforD Russo Painting and Remodeling
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Complaint Details
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Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last November 4, 2021 I hired and paid D Russo Painting to stain my back deck for a cost of $4,100. They did the whole job in 8 hours. 3 or 4 days after they did job, the stain started coming right off. I immediately texted Dominic Russo the pictures of this and he assured me he'd come back in the spring and fix... I have a letter on their company letterhead stating this as well. Now they are telling me that if I want them to come back and fix it.... it will be an additional $500. That is not stated in the letter guaranteeing their work nor was it told to me verbally when Dominic Russo came to my house 3 weeks ago to re-look at the job. They assured me they would fix it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.