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            Business ProfileThe Alzheimer's Store

            Medical Equipment

            Contact Information

            1936 Hempstead Turnpike, Suite 252

            East Meadow, NY 11554-1712

            (800) 752-3238

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1936 Hempstead Turnpike, Suite 252, East Meadow, NY 11554-1712
            BBB File Opened:
            8/8/2016
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            12/11/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased this Open Box item from Healthcare Products LLC through the website The Alzheimer's Store. Upon receiving the item, we followed the instructions on their website for uploading our own music to the player. The music player could not be turned down using the buttons and following the instructions on their website and is VERY loud. The music we loaded shows up on the file menu but the music they pre-loaded is still the only music that plays, even though we supposedly deleted the files per the instructions. I suspect that because it was an Open Box item that it had already been returned to them as defective and they simply re-sold it to me. I have tried calling them, turned in a Request for Return on their site, but they have not responded to me in any way. Very disappointed. I wanted this for my brother who is in memory care because I know how much music helps him. To prey on people that are already struggling is just evil on so many levels.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Deborah C

            05/24/2024

            The senior that this phone was purchased for passed away 36 days after purchase. The phone and 6 foot coil and charging pad were purchased online on 4/15/24. It was received several days later. We would like to return all of it, as we now have no need for it.Over 30 days old? YES Special Conditions: Has been removed from its Original Package or is Missing Packaging, etc? Yes This phone and related items cost $450 - no small sum. The person used it for less than 20 days. Yes it was out of the packaging, and yes it was beyond 30 days since she ordered it. You would think that they could bend the rules a little bit in this situation. Part of supporting Alzheimer's patients and their families, in addition to raking in the bucks, is to provide kindness and a heart. Not here!!! Keep your wallets open and don't break the rules!

            The Alzheimer's Store Response

            06/04/2024

            We are a company that values our contribution to the caregiving of those with memory loss. We are also a business that has many partnerships. The return policy for the phone that was purchased is that of the manufacturer, not just ours. We are not able to cover 100% of a return for a used product which is also outside of the return window. These policies are in place and are fair for end of life products.

            Local BBB

            BBB Serving Metropolitan New York

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