ComplaintsforDependable Towing & Recovery, Inc.
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Complaint Details
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Initial Complaint
12/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Started on 11/17- still not settled as of 12/3- we paid $400 for used tires and rims that did not fit my car, we tried to get contact for 2 weeks to exchange when I finally called from a new number we got an answer and my husband went down to exchange he only got 2 tires and no refund for 2 tires instead of 4 and was not dealing with thr same person, when I called to ask for the difference in money back or to exchange for 4 more so could sell our self since the 2 we were given were corroded and unusable- we got no response once again except to tell us we could not get our money back even though now we only have 2 tires. We just want our money back since now I had to buy 2 new tires and that money needs to pay for the serviceBusiness response
12/21/2022
Called business and spoke with Jason who relayed: The consumer came in and got only 2 tires exchanged and said that was fine for now. Then he said they did not fit. I have no problem exchanging the tires, however, they need to make time in their schedule to come make the transaction before the 1st of the year or the offer is null and void. I could have refused the first time, but I did not.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.