ComplaintsforCoffee Distributing Corp.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
We have a contract with Coffee Distributing Corp (CDC) executed on June 4, 2019 for rental of a **** machine and a coffee machine. The terms of the contract are for monthly rental for each machine, plus the cost of consumables; the contract auto-renews unless either party gives notice 90 days prior to term expiration of intent to cancel. Neither party has ever given such notice in the required time period, as a result, the contract auto-renewed this past June. In November of 2021, the Bevi machine caused a leak and then a second leak in March 2022. After the second leak, we discontinued use and have not paid for the machine, as we discovered it was improperly installed without leak control. CDC has agreed to a credit for the rental amount of the machine. However, in the process of these discussions, they decided that they no longer like the commercial terms of the contract (as there is no minimum consumable spend) and have pressed us to execute a new one for more money, or to replace equipment, also at higher cost. When we refused on the basis that we have an in force contract, they attempted to cancel our contract by email today. We would like the BBB to enforce the contract and require CDC to honor its terms.Customer response
09/13/2022
Better Business Bureau:
At this time, my complaint, ID ******** regarding Coffee Distributing Corp. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.