Customer ReviewsforInternational Benefits Administrators, LLC

Company is allowed to operate is unimaginable. They are the most unscrupulous and untrustworthy insurance company I have ever dealt with. It usually takes 3 to 4 hours to get anyone on the phone that can even begin to answer questions about a claim. Many days I have spent 4 to 5 hours only to be disconnected while on hold and had to start the whole process over again. When you do manage to get someone online, they can only go over five claims at a time and then you have to start the process over. Standard answer for every claim that it has not been paid because 1. provider didnt send in the required information. 2. You didnt send in a HIPAA form or see their insurance that was never received 3. Thier own. department ***** requested documentation yet. All three of these are *** answers they give for each and every claim . Three of these healthcare providers in question provided and verified the days that they submitted the information on more than one occasion. These people are pure con men and operate on purposely built system of confusion and passing the **** from person to person. I am filing a complaint with the *****************

I sure wish I had checked reviews of this company before signing up with them. I would give them a minus 100 stars if I could. They are the most frustrating bunch to work with as they rarely answer the phone and may not call back if you leave a message. If you do talk to someone, the information given might be different from the previous person spoken to. They take forever to process claims and they blame the slowness on not receiving paperwork they have sent which is never received. Getting EOB statements is almost impossible, only given after a fight with them. I sure wish there was a more public way to expose them beyond doing these reviews. People should be warned beyond this forum. This company is very unethical at best and might be a scam in my opinion and wish there was some way to get them shut down. I have wasted over $5000.00 thinking I had health insurance. Instead Ive thrown money down a rat hole. ***** this company like the plague!

I see that others have unfortunately experienced the same terrible service that my son and I have with this company. We have been trying to resolve a claim since July 2024 on a service from Oct. 2023 when we were first notified from the Hospital billing office they had not been able to receive payment from the insurance and were unsuccessful in reaching them. 10 phone calls, 3 letters and 1 email later we received a letter from *** that the claim was being closed and denied as they had not received medical records. (Again,hospital billing could not get thru to IBA .) The agent today(unlike the one I reached on call 2 ) was rude from the start but did ultimately provide me with clarification of what they were missing for the claim. She reports they have never received any mail correspondence from my son. (We wrote and mailed together as he is a college student .) She was not only rude but inapproprite in saying you just have to keep trying. In short, you do not get the coverage you pay for and the company is almost completely inaccessible when you need to communicate with them. Hold times are usually over a hour ( today I was lucky as it was only about 50 minutes ) and you are lucky if they do call you back . I wish there were a way to alert other folks to avoid this company . (We got them thru the insurance marketplace.)

**************** is non existent. They tell you the same thing each month and claims never get paid! It is a shame this company exists. I have been trying to get two claims paid for a year!!

Absolute rip off! Lied to from beginning to end! Try to call? Ha, If you can get through they pass you along to wrong department! Wasted so much money and so much time on the phone! Also in much deeper debt for what they promised to pay and did not. Therefore, after many years of hard work to get a good credit score, I'm seeing that going away. I don't see how they are in business! I have to choose one star, yet that is even undeserving.

NO ONE EVER ANSWERS THE ***** OR CALLS YOU BACK & THEY **** AT PROCESSING CLAIMS. WE WORK TOO HARD TO TRY TO GET OUR CLAIMS PAID WITH THIS INSURANCE AND HAD TO SEND CLAIMS TO THE INSURANCE COMMISSIONER IN ATTEMPT TO GET A RESPONSE FROM THEM. STILL NOTHING! PATIENTS WILL NOW GET A BILL FOR THE ***** CHARGES BECAUSE THEIR INSURANCE SUCKS! THEY NEED TO CLOSE THEIR DOORS.

I will never use the *** to get a quote on insurance again. I should have just called insurance companies directly. It is my fault for not taking time to study the contract before giving them my money. Im going to talk to another company directly for insurance, and hopefully it wont be to expensive even though IBA is charging me $218 a month.From the reviews I have read, I hope all of you are doing better now...take care

Does anyone even work here? I am with an attorneys office and we are in need of a lien for the claims that *** have been paid under a client's health insurance policy. Sat on hold for quite a while with no answer. Also faxed a request to the fax number I was given and still, no response. Look, we can't pay you if you don't send us the info for the claims that were paid. After reading the terrible reviews and complaints for this company, it seems that we are not the only ones having issues with this company. This is TERRIBLE customer service. TERRIBLE. TERR-I-BLE. AWFUL. A TRAVESTY. really.

As a provider, impossible to work with. No way to contact them, their website shows no claims on file even though you have an explanation of benefits. Claims are always pended for additional information from another provider and you end up holding yours for years. It would be my preference, that no one would sign up with them again so I don't have to try and follow up with them ever again. The patient's usually end up responsible for the bill anyway.

DO NOT GET IT! They tell you that you have 30 days if you don't like the insurance to get a full refund, and when you try to get one because it covers nothing!!!!! They gaslight you on the phone. The lady cussed me and out, and the man was vulgar. This doesn't cover anything you need; you would be better off paying out of pocket. I told them that I needed health, dental, and vision. They never gave me insurance. They offered me a discount card. It wasn't insurance at all!!!! Could you not do it? If you have shown them your information, call your bank!!! You need to get a new card number ASAP!!!