ComplaintsforKFC
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Complaint Details
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Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 1st 2024 my husband and self went to KFC in Geneva Restaurant #******* at 12.26pm.We ordered a chicken sandwich and a 8 piece chicken combo meal.The total came to $14.38.Upon receiving our food it was noted that the French fries were cold and limp,the chicken sandwich cold in middle and the nuggets were also cold and appeared to have been sitting awhile.The gentlemen readily gave us another French fry which my husband was at the counter getting replaced when I realized the other food was also cold. I had taken a bite of chicken sandwich and it was cold..At this point we returned our food and asked for our money back.Thomas was our cashier,he went and got the person in charge.Unknown name as she didn't,t introduce herself.She was made aware of our complaints and request for a refund.She was very rude,and condescending.The offer was made to replace our food but we did not want KFC by this point.Apparently KFC dosen,t offer cash refunds which I was not aware of.When I questioned this she just kept repeating I can give you a number and someone will call you about it.She stated she was on the phone with the store manager as we spoke,and there was nothing more that she was going to do.At this point she picked our food up and threw it in the garbage can,stating 'it dosen,t feel cold to me"I replied"you weren't,t trying to eat it".At this point she rudely told us to get out of the facility.As we were leaving she is jokingly telling whoever she had on the phone,"I threw it away".I did call the company complaint line and filed a report,but I have no idea if anything will come of it.As a nurse for over 30 years I personally am not going to eat old,cold,possibly undercooked food.On a more personal note I won,t be spoken to or treated like I was without voicing my concerns.Thank you for your attention to this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.