Business ProfileforFarm Family Casualty Insurance Company

Farm family insurance company's insured client Back up into the rear left quarter and tail gate (gate was down). date of loss 07-19-2022 case Claim #*********** policy # *********  case was handed off to ****** ****** ****  Insured Driver *** ******* was driving a black ********* with A Company Horse farm stick on sighn on the rear window coverings 85% of the rear window. We exchanged papers. A adjuster came out to my home, and within 2 weeks I was issued a check in the amount of $$2195.47. at that point I had tried to contact the agent ****** **** several times within the next 3 weeks. I had sent pictures, emails and tried to call her on the phone. only to find later she had left her Job at Farm family insurance co. Another agent By the name nance @ ***** ******** had taken on the case and informed me that they don't have the pictures I had sent and after the check was issued they closed the case. I received a nasty Voice mail from Agent Nancy telling me they will not pay for the tail gate. My truck Has not been repaired properly, and therefore I am filing a complaint to request it be repaired properly. And I am also waiting on the correction of the hubcap replacement. Why should I pay the price when I was Not the one that caused this collision. I Just want my Truck to be repaired properly. I believe I have been very patient in this Matter. I do have pictures, and voicemail to back up my claim. Thank you **** *******