ComplaintsforA & Z Medical Transportation
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I called them back I want to say it was December 13th and use them as my transport to dialysis 3 days a week we were setting it all up they like to do a full month payment when using a credit card so I paid the over $1,200 for the rest of the month of December the van came to pick me up the first day my wheelchair did not fit on their van so I could not use their company. And I requested a refund I have called several times one time when I called they said that my credit card wasn't any good anymore which okay possibly I got a new card so I gave them the expiration date and the new code on the card and they still have not taken care of it and removed it off my bill today when I called I told him it wanted taken care of that they can just send me a check they were paid 2 months ago and I've been calling like every 2 hours and no one is returning my call and no one's doing anything about it so I thought I would try you and see if you guys could give me some kind of help or guidelines as to what to do next I never used their service at all and they got paid over $1,200 for the service thank you ***** *********Business response
03/08/2024
BBB received the following response from the customer on behalf of the business: They did pay the bill, I haven't received my credit card yet bill but I called the credit card company again and I do have a credit so I'm sure it will be okay if not I will call you guys again but as far as I know they did pay it actually the day you sent them the email on the 20th so I am all set with ANZ Transportation. thank you.Initial Complaint
10/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company A&Z Transportation is not reliable. I used this company twice , each time they lied about where they were at . They do not pick you up on time . The second time I missed my appointment that I really needed and again they lied about come to pick me up for my appointment. I waited since 930 am til 1040 am. And my appointment was at 1045 and no show for me waiting on them . I feel this is unacceptable. If anyone use this company you will have to lie about your appointment time to get there on time.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.