ComplaintsforDOUGS TRASH REMOVAL
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I called them this morning to ask why my trash wasn't picked up. They said because it wasn't curbside and that they had to keep running down the driveway. I told her they have the wrong address. She said she will call the drivers for verification and came back with same answer. garbage wasn't curbside. I do not believe she reached out to anyone to verify. I sent photos of my trash being at the curb the night before. I believe it is neighbor across street. The entire 3 years I have lived here I always placed trash in same place with no problem. Instead of believing me she kept giving me the same answer. Finally during last call I finally yelled at her that it isn't my house. I have established trash removal with another company. IBusiness response
05/20/2024
Trash and recycling containers have not been placed curbside, We emailed customer again on May 3rd reminding customer again of the guidelines ( see email). Also, see email of google map of the front of customer house with X marking where the trash has been being placed per the driver. Customer called out office on May 17 screaming and yelling at Doug about the trash not being picked up, Doug again told her the containers were left today as they were not curbside. Customer canceled service, the account is now closed and a refund sent for May 17 through June 3the - remainder of the billing quarter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.