ComplaintsforLong Island Moving & Storage Inc.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They damaged my property when moving, we agreed to $500 refund. Move was August 29th and we didnt receive our furniture till October 2nd, 2022.They also took $2715.00 out of my credit card 3 days before they delivered my furniture without any notice or bill or phone call. I filed a damage report with the company and they have still not sent me a check.

  Business response

  03/07/2023

  To whom it may concern,

   

  This is a matter that we considered solved many months ago. But to give everything context, we gave ************** a NON-EXCLUSIVE price quote for their long-distance move to *******. We DO NOT guarantee delivery dates with a non-exclusive move for the simple reason that there are many moving parts. The customer would be one of many customers onboard our interstate trucks as a way of splitting the costs of moving. Everyone shares the cost, the customer get the luxury of paying a significantly smaller price, with the understanding that there are other customers onboard, and that the moving company needs to coordinate the various pick-up dates and drop-off dates for every customer on that truck. Not to mention that we cannot get over the road until said truck is fully loaded. A process that, from start to finish, can generally take anywhere from one week, up to four weeks for final delivery. Depending of course, on the logistics involved; weather conditions, road conditions, accommodating all the shippers onboard, holiday delays, etc., etc., etc. 

  In spite of these facts, we in the office understood the sentiments of ************** seeing as how the shipment took longer than usual to get to their final destination. So, as a courtesy to them, we offered a $500.00 refund as compensation for the additional time waited. We saw this as a fair thing to do, even though we technically have no legal obligation to do so.

  We sent ************** a $500.00 check in the mail which he himself can confirm, after he and our company president agreed to the terms described...and it was only after the customer received our check that our billing department informed us that ************** had stopped payments on his credit card as well. So not only did he receive our refund check of $500.00, he also stopped an ADDITIONAL $500.00 payment to us on their credit card, which was absolutely unauthorized. In other words, he took a $1,000 credit. 

  After receiving said information, we cancelled our refund check as they clearly received the $500.00 compensation agreed upon in regards to this matter already. 

  We then spoke to ************** in regards to this, and it was understood that neither party will pursue any further course of action, since the customer received what they were ultimately looking for, and was agreed upon.

  Some months later, the customer's wife, who we had not been dealing with for the entirety of this process, called us out of the blue, looking for their $500.00 refund check, to which we once again explained to her that they had been paid and the matter was settled. She proclaimed that they had, in fact, not been paid. (which was certainly not the case). Nonetheless, for the sake of customer service and to appease ***************, we promised to look into the matter once more. 

  After checking and rechecking multiple times with our bank statements, our banking representative, and checking with our credit card provider, we can most definitely "reconfirm" that indeed, the $500.00 credit card payment that ************** had placed a stop payment on is still in effect. So the total payment due us for the ***** move was $500.00 short of the correct total. (So once again, the $500.00 refund sought by ** ***** ************** has in fact been satisfied. They ARE paid!)

  We informed the customer about. We asked them to please provide proof in order to back their claim and in doing so, if in fact there is merit to it, then it would be our pleasure to once again send a check to them. 

  But to this day, we have yet to receive any proof at all, or even further correspondence from them. 

   

  To bring this full circle once again, up until receiving this complaint, we at LIMS considered this matter resolved. At this time, it is unclear as to where the customer is coming from, and despite our best efforts, it seems as though they are either wittingly or unwittingly looking to receive compensation that is not owed to them.

   

  Thank you, and have a great day.

   

  Sincerely,

  *********************** ***********

  Long Island Moving ***** Storage, Inc.

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  First the credit hold on $500 was reversed and PAID TO LONG ISLAND MOVING!   We have emails and phone calls UNANSWERED.   WHY WONT THEY RETURN MY CALL?   Second, the $500 was agreed by both parties for damaged items(for which we provided pictures and proof from their driver)   Also it took 5 weeks to deliver.   With NO PHONE CALLS, NO NOTICE ON DELIVERY, NO NOTICE OF CHARGING MY CREDIT CARD 3 days before my delivery of furniture.

  THESE PEOPLE AT LIMS ARE LIARS AND STILL OWE ME $500 SINCE AUGUST.

  WHY DONT THEY RETURN MY PHONE CALLS???   BECAUSE THEY KNOW THEY RIPPED ME OFF AND THEY SHOULD BE PUT OUT OF BUSINESS.

  THEY HAVE NERVE REPLYING WITH LIES ACROSS THE ***** TO A GOVERNMENT FUNDED WEBSITE.

  MEANWHILE THEY STILL OWE ME $500

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

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