Business ProfileforBald Hill Automotive

Avoid this place. I used this company to tow a vehicle to my home, booked through my insurance company. The agreed upon job was to tow the vehicle from where it was diabled, to my home a half mile away. The owner, Eric agreed to the tow with the above instructions. Once he put the vechicle on his truck, he refused to take the vehicle to where it was supposed to go and instead drove it 15 miles away to his shop. I called him immediately after I found out he was not taking it to the residence and he said he needed to "write up a bill" and get paid by my insurance company before he would release it. I asked why he needed to have the vehicle at his physical location in order to write up a bill. He said he used "specialized" equipment and needed to write it all up. Again, I asked why the car needed to be at his shop to do that. He then screamed at me on the phone stating his kid was home sick with a fever and to leave him alone, then he hung up. The police were contacted that same day and my insurance company contacted him as well. He lied to the police and said my son, who was at the scene of the disabled vehicle when it was put on the truck, said that he could take it to his shop. He also told them the shop was closed for the day and I had to get it during regular business hours. I don't know what in the Wide World of Insurance Fraud is going on with this person and this company, but I do know it was a huge mistake to have this company tow my vehicle. Apparently, this company is pretty well known for being dishonest. From what I understand, they tow to their shop regardless of instructions to then charge exorbitant lot fees and other "specialized" charges. I wouldn't recommend this company to tow a toy tug boat in a bathtub, let alone an actual vehicle they could hold over your head for leverage for no apparent reason.

***** ******* is the reason we need to wear a body cameras and have signed statements on our invoices. Unfortunately, she wasn't even at the scene of the accident. Towing and recovering a modified vehicle requires special equipment and special training. We at Bald Hill Automotive take great pride in being the best trained (and certified) operators with the most modern equipment in our area. However, when we have to take extra measures for a damage free recovery, we have to bill insurance companies appropriately. ***** *******'s son, who was the operator of the vehicle and at the scene of the crash, was very kind and polite. He stated that it was fine to tow the vehicle back to our shop, especially since it appeared to be a total loss. He was given a business card with the address identified (out of the 3 locations we have). We understand that crashing a car is very upsetting. Often those frustrations are vented on us. We don't lie and have no reason to do so. We take great pride in being honest and trustworthy and have been since 1982. Unfortunately, in today's society, people like ***** blame us for things that didn't happen. We hope and pray for *****. She obviously has a lot of hostility inside that she is suffering from.

You definitely should invest in body cameras then so you could review your own unscrupulous behavior that you conveniently forget. I'm not the only person who has had this experience. Your reviews are terrible and your business practices are even worse. My son had no choice, you put the vehicle on your truck and told him where it was going, even though he said that wasn't the assignment. You insisted and he didn't know what to do at that point because you hijacked the job for your own agenda. It is well knows that you charge exorbitant lot fees and mileage which is fraud. If you don't plan to honor the job as it is assigned, pick up at point A and bring to point B (which was a half mile from point A), don't take the job. It's very simple. Good thing your BBB rating isn't based on customer reviews. ****** reviews speak for themselves though.