ComplaintsforSK Construction

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Hired Sk Construction out of Hornell NY to remodel my bathroom and laundry room, I paid them $14,000. Spoke to me like I was an incompetent employee. Time was quoted to be 2 weeks, they took 4 weeks, and added another week to solely fix the sloppiness, 5 weeks total Installed a broken tub/shower unit No indoor drier vent cover Unsecured water lines to washer, leaking water Sloppy drywall: not sanded smooth and just painted over Trim corners sloppy and not caulked Paint sloppy, wall paint on trim and ceiling ect Grout cracking on the floor tiles Not taking down old ceiling tiles and just dry walling over top Light fixture above sink not secure 1 power outlet not changed to match the new ones Cigarette butts thrown all over yard New plumbing lines ran in the basement prevent basement door from opening Blown off 3 times to have this fixed, basement door in not operational

  Business response

  05/10/2023

  When I inspected this home and discussed the bathroom remodel with this customer she had a functional bathroom.  It was apparent that there was subfloor damage as the floor was unstable around the toilet area.  We agreed to a floor plan that was consistent with the original with the exception of eliminating the claw foot tub.  I submitted a detailed estimate to the customer that covered all material and labor to do the job.  She agreed to the terms and conditions and provided a down payment for the work.  We contacted the customer a week before the job was scheduled to start and she informed me that she was going to be on vacation and did not want to start until after she returned.  We honored her request and scheduled the job to start when it was more convenient for her.   The Friday before we started the job, I went back out with my foreman to review it with him.  When we got there the customer informed us that she had shut the water off to the toilet and was not using it because it was ready to fall through the floor. We discussed the job and came up with several changes in the floorplan in order to accommodate the customer’s request for a tub/shower unit rather than just a shower stall.  The customer verbally agreed to these changes that included moving the toilet next to the tub/shower unit and moving the vanity on the opposite wall.  Rather than remove the entire partition wall between the bathroom and laundry room we were only going to remove half of it and use the other half for the bulkhead for the tub/shower unit. We also agreed to install a pocket door so the door would not open into the room providing additional space for her washer and dryer. The customer was concerned about the mess this construction was going to make as it was on her main floor right off her kitchen and main living area.  I attempted to explain that we would try to control the mess however it was almost impossible to prevent the drywall dust from going everywhere because we could not isolate it to one room.  We told her that we would only tear out what was necessary to minimize the mess.  The dynamics and material cost for this job had increased from my original inspection however I honored the price of the signed contract.  Throughout the entire process the customer was kept informed and made all decisions on the fixtures used in her bathroom down to the faucets, paint color, ceramic tile, etc.  During the course of the work she did not question the quality of the workmanship.  The job did take twice as long as we expected because we ran into many unforeseen issues however she was NOT paying us by the hour.  When we finished the job, she paid us in full.  A week later we received a call from the customer’s friend who stated that they were unhappy with the job and how much she had paid for the work.  I requested they make a complete list of the issues and scheduled to meet in person to go through and address each of the concerns.  When I went back to meet the customer, her two friends were there and she was not present.  I took a picture of the list with my phone and left the original at the house.  I scheduled one of my employees that had done the work on this home to go back and correct each of the items making sure everything was completed.  The tub/shower unit had a small chip on the edge of the outside flange where it mounts to the floor.  This is generally covered by trim molding and does not affect the unit’s functionality in any way and we were able to repair it.  There was one item that was not on the list and that was a drain pipe in the basement that needed to be raised so the outside basement door could open completely.  The customer brought this to my attention but refused to let me come back to adjust the PCV pipe.  I told her that she could hire someone else to raise the pipe and I would reimburse her.   I have done everything I can to satisfy this customer.   Thank You!  Steven K**** dba SK Construction & Judith R*** Complaint # ********

  Customer response

  05/10/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This does not make any sense, my houses is still unfixed and I never refused to let anyone come to my home.   Regards,  ******* *****

  Customer response

  05/19/2023

  Complaint ID: ******** Date Filed: 4/29/2023 It has been brought to my attention SK construction did not obtain permits or inspections of my home. SK construction has also not provided me or the code enforcement officer with insurance information* ****** **** is helping me get a full refund as everything they did now needs to be removed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩