ComplaintsforStrobels Supply

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  03/19/23 My issues with this company are as stated purchased an item. We use a post office, not a post office box but a post office to receive our mail since where we live we don’t get mail. I was told that they don’t deliver to the post office because *** doesn’t deliver to the post office and that is not true. We get items all the time from *** ***** US mail everywhere, so they said they were going to refund my money to my card because they weren’t able to deliver it. The problem is my car has been canceled due to fraud and I will not be able to except a refund on that card. They are refusing to write me a check for the refund stating that it went to the card and that’s final , they’re treating me like I’m an idiot when I do this all the time with deliveries and to I’m just fed up with them. I’m tired of dealing with them treating me like I’m just some sub class idiot I want my money back on this I’ve went ahead and purchased another item elsewhere, and I never wanna deal with this company again, but I do want my money back and I need help from you guys obviously which that’s the last alternative but I think they need to be taught a lesson not to do this to people. All Over $47.98 when all they needed to do is cooperate and listen. Bad company bad customer service.

  Business response

  03/22/2023

  Hello, Mr. ******'s did place an order with our company but the issue he describes is not accurate. The item that was ordered is a ** that drop ships directly from **. It is **'s policy to not ship to PO boxes. The address he provided was ***** ** ***** *** *** **** ****** ********** *****. For that reason ** refused the order/shipment as it was tied to a box.After we were notified that ** would not ship this we issued a refund to Mr. ******'s via the same method in which he paid (Credit Card). That refund was initiated on 3/20/23. As of today (3/22/23) we have not received a notice that the refund was unable to be processed. It appears on our side that it did go through. If Mr. ****** can provide us with a letter or other documentation from the credit card company that the refund was not processed we are happy to investigate with our credit card processing company. If at that time it is determined that the refund did not in fact process successfully we will also be happy to send Mr. ****** a refund via an alternate method (most likely check form). Until it is brought to our attention (from someone other than Mr. ******) that the refund did not process successfully we are unable to reissue it. We can provide any transaction detail needed related to the credit card refund if so desired.  Thank you.

  Customer response

  03/22/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, **** ****** To date the money has not credited to my bank account with **** ***** it’s not a credit card company rather my checking account. My card was compromised and terminated by the bank and I am waiting for a new card, by crediting my deleted card it will not work. I believe this business is lying not only about a refund but about ** as not one time was ** mentioned in any of our messages as the reason for not delivering my product and I can provide proof of this by sending all of them. 

  Business response

  03/24/2023

  Mr. ******'s did place an order with our company but the issue he describes is not accurate. The item that was ordered is drop shipped directly from the manufacturer. It is *** policy to not ship to PO boxes. The address he provided was ***** ** ***** *** *** **** ****** ********** ****** For that reason ** refused the order/shipment as it was tied to a box.After we were notified that *** would not ship this we issued a refund to Mr. ******'s via the same method in which he paid (Credit Card). That refund was initiated on 3/20/23. As of today (3/22/23) we have not received a notice that the refund was unable to be processed. It appears on our side that it did go through. If Mr. ****** can provide us with a letter or other documentation from the credit card company that the refund was not processed we are happy to investigate with our credit card processing company. If at that time it is determined that the refund did not in fact process successfully we will also be happy to send Mr. ****** a refund via an alternate method (most likely check form). Until it is brought to our attention (from someone other than Mr. ******) that the refund did not process successfully we are unable to reissue it. We can provide any transaction detail needed related to the credit card refund if so desired.  Thank you.Attached is the transaction confirmation showing that we did send the refund. Also attached are the email communications from Mr. ******.

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