ComplaintsforChautauqua Pools & Power Sports LLC
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had an above ground pool installed June 2022 which is under warranty. A piece of the pool broke and in May 2023 we requested the new part as it was covered 100% under warranty however every time we asked if the part has came in they say it is on a truck. It has been 5 months and again today 10/9/2023 they said they hope the part is on the truck that’s coming on 10/10/2023. Our pool heater also is broke which they said they are also waiting on a part! They had all summer and nothing.Business response
10/31/2023
Mr. and Mrs. ********, while I do apologize for the delay on the warranty parts for your pool, unfortunately that was not within my control. I really do feel badly about how long it took, but as of today I am glad we can say both issues (with the pool and the heater) are taken care of, as I gave you my word they would be. I appreciate your patience throughout this process.Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Installed pool liner in are inground pool. In the summer of 2019, for $6014.00. Was never installed properly, have contacted the business numerous times to correct issue. The liner was pulling away from the wall, immediately after install. The owner Brandon did come several times to look at it, and informed us he would correct the issue. Hence 4 years later, we had another pool company come to look at stated issues. There recommendation was to remove liner and replace. Are previous liner lasted 15 years. We would like issue corrected, or are money back so we can go to a professional pool service.Business response
06/01/2023
BBB spoke with the business and the following was relayed: We will reach out to the customer directly sometime between tomorrow and Saturday to resolve this matter directly.
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Contact Information
1755 Foote Avenue Ext
Jamestown, NY 14701-9363
Business hours
Today,10:00 AM - 5:00 PM
| MMonday | 10:00 AM - 5:00 PM |
|---|---|
| TTuesday | 10:00 AM - 5:00 PM |
| WWednesday | Closed |
| ThThursday | 10:00 AM - 5:00 PM |
| FFriday | 10:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 12:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.