ComplaintsforMiracle Ear

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/24/24 I went to Miracle Ear to get hearing aids for $595 and free hearing test as was advertised on postcard sent to me in mail. When I got there, they gave me hearing test that I was in a room where I could hear the air conditioner running and voices from another room. She said I should raise my hand when I heard the tone. I didn’t know she started the test yet so I wasn’t paying attention. Administrator said I wasn’t eligible for $595 hearing aids as my hearing was too poor. Recommended $8,890.00 with a $1,900 dismount for being union member. She said I could cancel them in 3 days without consequences. I had a 30 day trial period and I could return them and only pay a $39 shipping fee. I left a ******** card deposit of $200 which wasn’t going to be charged until I picked them up. I called 9/25 to cancel them. Receptionist said she couldn’t cancel that I had to speak with administrator who was busy with a patient. Left my number and message to call me that I wanted to cancel. No call back. Called again 9/26 left message with receptionist ,who said administrator was busy, and that she would give her the message to call me back to cancel aids. No call back again. There were 2 administrators there the day I went. Friday we had hurricane and I had no internet, cell phone or land line since then. Called them today from neighbor’s satellite dish & was told that I would be charged $200.00 per ear and $39 shipping. She said it was in the contract. I am 80 years old and have Parkinson’s & many health conditions. I can’t afford $400 for hearing aids I didn’t even try. On our way out on the 24th she asked my wife to initial some boxes that I neglected to initial because I didn’t have reading glasses on me. That was the box that had $200 charge per ear in it. She repeatedly told us that all I would lose would be shipping I want my money back, no other charges and to give Miracle ear a very bad rating and tell people how deceptive they are.

  Business response

  10/02/2024

  I truly apologize for the poor quality of service your received.  The store has been advised that if any charges were charged to your credit card to refund those charges.  As the aids were not picked up, you will not be charged for any of the expenses.  

  Customer response

  10/02/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.     Regards,  ****** ****

• Initial Complaint

  06/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing on behalf of my mother-in-law, ****** ******* On approximately May 3, 2023, she saw an ad stating that she would receive a $20 gift card to ******* in exchange for taking a hearing test at Miracle Ear, which she then did. Her husband, also JF, also took a test and had believed he would receive a $20 gift card as well. They took the hearing tests at the store located in Avon, CT and were told that Miracle Ear did not have the ******* gift cards in the store and that they would receive the cards by mail instead. After a few weeks went by, Mrs. * had not yet received her card, so she returned to the store. The man who gave her the hearing test saw her and asked if she had come back for hearing aids. She replied, "I haven't decided yet, I am still thinking about it. I'm here because I haven't received my gift card yet." He then said that he did not have time to help her with this and he was not interested in gift cards and had customers to see and paperwork to do. She claims he was "very rude." Mrs.* then called a Miracle Ear main number that she had found and was told to call another number and to follow the steps from the recorded, outgoing message. When she called this number, though, she received instruction that she describes as very convoluted, too difficult to follow, "especially for an 83 year--old who may have trouble hearing." She also saiid that the instructions entailed utilizing computer skills. My mother-in-law just wants to receive her $20 gift card and the one that her husband earned by taking a hearing test, as well. She was also later told that the offer was for one per household, but according to Mrs. * this piece of information was not advertised anywhere. (I used initials in accord with how I understand your terms)

  Business response

  06/20/2023

  Good afternoon.

  Thank you for your message (Complaint *********.  

  The Miracle-Ear Case number is ******

  This complaint has been sent to the Regional Manager (Jason F******* of this independently owned and operated store (Avon, CT).  The ownership group of this store is:  Frasier Enterprises, 131 Enterprise Rd., Johnstown, NY  12095.  Phone 518-736-2284. 

  All future communication for this BBB complaint should be directed to:  Frasier Enterprises.

  Best regards,

  ******* *********

  Miracle-Ear Customer Care

  800-241-1372

  Business response

  06/21/2023

  Complaint has been forwarded to Jason F******* regional manager.  The store is being advised to reach out to the gift card company to send the gift card directly to her home address.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June21st 2022 i went to miracle ear for the advertised free trial. I was coerced into purchasing aids and financing through ******* ****. I told the salesman i could not afford them yet he persisted. On july 8th I was in an accident and needed emergency abdominal surgery . I was hospitalized for two weeks and then incapacitated for 8 weeks. I missed the 30 day return deadline. I explained my situation and tried to return the aids at the store and they refused to take them, manager then informed me that 30 days is the policy and no consideration for extenuating circumstances. The first two payments have been declined as I am simply unable to provide the funds. I was out of work for almost 4 months.

  Business response

  12/21/2022

  Hello, The customer did purchase hearing aids on 7/21/22 and the fitting was completed on 7/28/22.  She had a 1 month follow up 8/18/22 appt that she did not show up to.  Text messages were sent as reminders of upcoming appt and follow up reminders to reschedule her appointments.  Customer did not call in regarding her circumstances.  I have no notes in the file that the customer came into the office requesting to return and get a refund of the hearing aids.  However, she was aware that there is only a 30 day return policy.  At this time, no refund can be issued.  Rachel M**** Executive Assistant to the President Miracle Ear  

• Initial Complaint

  09/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Date of transaction:11/10/2021 Amount of money: $1199.00 Miracle was committed to provide services covered by the purchased insurance, which was titled "Lifetime Unlimited Service Plan" for $example 1199.00. Nature of Dispute: On April 22, 2022, I made an appointment due to a faulty hearing aid. The receptionist said my service plan had expired (which it had not). A discussion ensued, and when they would not honor the insurance, I just wanted my $1199.00 refunded and to forget about fixing the hearing aid. She said fine, but that I would have to go further up the company ladder to get permission for the refund. From that moment on, it has been call after call telling me someone would call me back within 48 + hours, but I have not received one call back. My calls then increased to each division of the company, and their replies were to contact anyone other than them. I have even written the CEO at Miracle Ear Headquarters...no reply. I am 87 years old, and this has taken a toll on me. $1199.00 is a lot of money on my budget. I have the receipt of purchase, the service order, and copies of a letter sent to the CEO. The invoice #**** is on the payment receipt. Sincerely, ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩