4 Customer Reviews
Review from Richard H
1 star06/24/2024
Bought liner , installed it , filled pool with water , liner ripped 2 days later. Contacted Latham and they denied any wrong doing and sent me a denial letter. Said it was caused by outside forces.Review from Christina M
1 star10/19/2023
I have one of your semi-solid covers and the thing sags so bad that I have to tighten it every other week if not every week. Your warranty is also useless since it won't cover a hole or fade or degradation. What's the purpose of offering a warranty if you don't cover anything? I spent almost 3k last year on your cover and it was a waste of money that I can't get back. The cover has only been used one season and has just been placed on for its second. I wish I had never gotten this so-called safety cover that has not been very safe.Review from Kathy G
1 star03/29/2023
I bought a liner from Lantham pool products. They failed to stand behind the warranty. The liner was defected and formed huge wrinkles in less than a year. They refused to help me in Amy way! I sent pictures ans documentation and they just referred me to the installer. I have both 2liners from him and he said several of the liners manufatured during that time were defective but the company won't help the customers. How can they be an A- company. Terrible customer service.Review from Mark C
1 star07/21/2022
I HAVE WAITED A YEAR AND A HALF FOR A POOL. NO ONE AT THE TENNESSEE PLANT WILL ANSWER THE PHONE, RETURN YOUR CALLS, OR RESPOND TO EMAILS. ALSO LATHAM CORPORATE WILL NOT SPEAK TO THE HOMEOWNER. THEY ARE NO HELP. MY POOL BUILDER CAN NEVER GET A HOLD OF THE TENNESSEE PLANT EITHER. LATHAM IS A JOKE AT THIS POINT.
Latham International Response
08/08/2023
Hello and thank you for the opportunity to assist you. In order to look up an order number we would need a bit more information. If it is ok with you someone from Latham will email you directly to request the required information. Kind Regards LPP/Inc.
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