Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jetty has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jetty

      14 Wall Street 20th Floor Manhattan, NY 10005

      BBB Accredited Business
    • Jetty

      37 W 20th St Ste 1101 New York, NY 10011-3713

      BBB Accredited Business

    Customer ReviewsforJetty

    Financial Technology
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Before you can leave a review on bbb.org,

    you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    12 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Komron R

      1 star

      08/05/2024

      You may think that you pay them, so you dont have to pay the property anything when you move out. But this is a scam of a company that pays your bill and then bills you the same amount. Im shocked that it has so many positive reviews. Id never use them and will advise anyone I know to avoid them.
    • Review from RAMY R

      1 star

      05/24/2024

      I used this company when I first moved to my apartment then after my lease was over there was a new management company new lease and new conditions They are not involved in this lease I did all the requirements of the new management ************ was not part of the new lease They are still harassing me and trying to collect money from my account.I did not recommend this company to anyone They will stick to you like glue even if you move out or even renew your lease with a different company as in my case They are not legally responsible for anything and they are not involved with the new lease but they are still trying to collect my money I give them zero rates They are scammers
    • Review from Dejah L

      1 star

      04/12/2024

      This company is still charging me every month it is now April. I move out of my apartment in November. Settled my issues with the apartment complex in court and submitted the request to Jetty with the information asked and no one has gotten back and now they are threatening to submit it to my credit report. AND I NO LONGER LIVE THERE OR USE THE SERVICES.
    • Review from Dawn S

      1 star

      03/04/2024

      I give this scamming company a 0 rating. I used Jetty to move into my apartment in Dec 2022. I was told 712 would need to be satisfied for a deposit. As of Nov 30,2023 my Jetty says my account was cancelled due to a satisfied balance. I am disputing still a Dec 3rd 2023 Jan 3rd and Feb 3rd ********************************************* for. Please stay away from this option because at the end of the day this is not a convenience after all.
    • Review from Shannon H

      5 stars

      02/22/2024

      Easy to use and super helpful just make sure to stay on top of stopping the payments after you move out. I had to confirm twice.
    • Review from Meredith B

      1 star

      02/12/2024

      I recently moved out of an apartment that required me to use Jetty for security deposit. From doing an initial review of Jetty to see if it was legit. After all, I had never heard of Jetty before. In there own words Jetty is a 'financial services (firm) built for renters' that is 'on a mission to make renting a home more accessible and affordable'. Jetty says that they are a solutions company, but who are they providing a solution too and what is the real problem that they are addressing? I ended up using Jetty Deposit to cover my security deposit needs. I paid $202 instead of the $1000 security deposit. Now, I owe Jetty $53 as that is what my previous apartment is saying I have in damages. Normally, I would not bat an eye. What is $50??? NO. Under a normal security deposit, the $50 would be pulled out of the $1000 security and you would be reimbursed the $950. So, this only costs $50 over some time. With Jetty, it costs you the price tag on the bond and the cost of the 'damages'.My issue, is that this is all false advertising. They say you are going to save money this way, it's "a no-brainer for smart renters". Well, I am a fool for falling for this. You will lose money with Jetty Deposit and it is an idiotic route to proceed. The solution is for landlords and property management companies. The problem is that landlords don't like when people say that they don't owe them any money & when renters know their rights. Jetty forces the renter's hand and gives all of the financial power to the landlord.If Jetty is your only option for a security deposit, then do not rent from that complex. Before applying to an apartment, make sure they don't use Jetty.
    • Review from Suman R

      1 star

      12/12/2023

      Jetty is a fraud. Their business model is to defraud people. I moved out of my previous apartment a couple of months ago, and they are still charging me a monthly deposit. I emailed and called them, but I haven't heard anything from them.Do not use this company for your apartment security deposit.
    • Review from Michael S

      1 star

      09/01/2023

      I applied for Jetty rent, and got approved on 07-27-2023 and the only thing left was for them hold up their end of the application, I even called them for confirmation. fast forward to the day my rent should be paid (09-1-2023) I emailed them to make sure everything was fine. They emailed me to let me know that they terminated my application and that I SHOULD have received an email which I clearly didn't. Just imagine your going through a rough time, you just moved to a new apartment, and you have already made plans only for them to terminate your approved application without you knowing. when I log into my account it still says application complete. nothing on my account says it has been terminated ************ left a bitter taste in my mouth. and I will never use them again. I would tell anyone who are thinking about using them run the other way and never look back. I have attached my reciepts.
    • Review from Mary N

      1 star

      07/11/2023

      Jetty Insurance has fraudulently made charges on our credit card through Stripe, a paypal type of platform. I don't have Stripe and never had. The credit card has not made the payment and issued a new card. Jetty Insurance got the new card number and again tried to charge my credit card.

      Jetty Response

      08/14/2023

      Jetty is the financial services platform on a mission to make renting a home more affordable and flexible. Thank you for sharing your concerns; Jetty has completed a review of the complaint that was filed by the Jetty Member with the Better Business Bureau.

      We are unable to find the policy or policy-holder based on the information given. If a policy needs to be cancelled or updated, please reach out directly to the Jetty ************* team. 

    • Review from Samantha M

      1 star

      09/19/2022

      I would not recommend jetty deposit. If an apartment uses this system, choose another place. the deposit program really only benefits the apartment and allows them to charge a huge deposit. You will get decreased move-in costs but no benefit of the deposit. You will still pay out of pocket for any charges, and Jetty continued to charge me the monthly fee after my lease ended and I moved to a new apartment. I have been trying to get my account closed for a month. My new apartment did not use Jetty and charged me a reasonable deposit instead of the $2000 deposit that was requested at my old apartment.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.