ComplaintsforStanley Steamer

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a service done at my house back in June to have the ducts cleaned in my house. After completion of our ducts being cleaned we received a call days later that a cleaning device may have been left in our ducts and that someone would come back to check and retrieve if there was anything there. It’s now September and my wife and I have made multiple attempts and tickets have been put in for managers to call us back and nothing has happened. Winter is fast approaching and I’d like this resolved as soon as possible to avoid issues with our heating system.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dates of service- 4/5/23, 4/24/23, 5/4/23 Cost - $542.66 Service to clean duct work in house Service came to clean duct work. After first visit, there was still a lot of dirt and dust blowing from the furnace. Called to have them come back. After second date, still not cleaned properly. New furnace filter still showing a lot of dirt and dust blow6from ducts. Called to come back. Third Service date, employees came out and cleaned again. Unbeknownst to me, they tripped the breaker (when using my electricity for their tools) for my upright freezer and refrigerator in my basement that is used for frozen food storage. When I went to get meat out of the freezer to cook for a family gathering a week later, I found all the food unthawed and perished. I called the company to complain and get reimbursed for this. I made 2 phone calls within 2 weeks. When I finally got a return call they sent an employee to take pictures. On May 23, the company owner called and offered $100 compensation. There was over $500 in loss. I expressed I would need at least $500 to cover the cost. The owner laughed at me and said he was not going to reimburse me for the loss. I would like a refund of the cost due to incomplete service and loss of food.

  Business response

  06/06/2023

  Called business and spoke with Shawn who stated that we originally offered her $150 for her food and we weren't not sure that we even did what she said we did.   She wanted $1k, we back and corrected the airducts.  First she asked for $500 and then 1K. I would be willing to go to $200 as a goodwill gesture.

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