ComplaintsforBroadridge
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Thriftline:My name is *******************************, daughter of *******************. I have contacted TSP and Broadridge processing on August 30, 2022 to submit my mother's death certificate as directed by your website. It also states that I would be contacted within 30 to ******************************************* mail within this time frame, I contacted you ( October 25, 2022). Via phone your company stated that it's 90 days.After 90 days I contacted your company again (November 28, 2022). At 112 day, I contacted you again (December 20, 2022). At 140 days I contacted you again (January 17, 20, 23). At 150 days I contacted you again (January 27, 2023). That last time stating that a form was generated and would get to me in **** days.I received this form on February 6, 2023, 5 months after sending in my mother's death certificate. It asked for information which I had stated in my initial fax sent on August 30, 2022.I called again today, February 8, 2023, because I saw on the form that you had me fill out, that there is a statement of timeliness just above where I signed, stating the *** would take 50% penalties if beneficiaries were not paid in a timely manner. I want reassurances that this will not be the case due to your lack of ability to complete your processes in any form of a timely manner. I have taken my complaint to you in hopes that you will do the appropriate thing and allow me and my family to grieve in peace without this being held hostage over our heads any longer. You have had more than any reasonable amount of time to complete what you need to do. It is shameful that this company is who represents veterans. In addition to having sent this to your complaint department, I have also forwarded this to my congressman ***************** at the 21st District in **********.******************************* Daughter of *******************, ************* Naval Veteran Daughter of *************************, ************* Naval Veteran
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.