ComplaintsforRex BeSpoke Clothing
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/3/2022, I met with *****, a representative from RexBespoke Clothing, to order 3 custom made pieces. I ordered a Bespoke 2pc Tuxedo (Burgundy tuxedo Double breasted 6 button) at $895; Bespoke Dinner Jacket (*********************** single breasted & Blue velvet single breasted) at $595 each; and Bespoke Trouser (Black Tuxedo) at $245. On 12/3/2022, I informed ***** that I would need these items before 12/31/ 2022. He confirmed that I placed my order prior to the deadline for items needed for New Year's Eve. On 12/15/2022, ***** contacted me and stated that he was unable to make the Blue material. We agreed to replace it with Black. On 12/22/2022, I reached out to ***** regarding my items. He stated that they were in progress. On 12/28/ 2022, I reached out to *****, regarding the progress of my order. He did not respond. On 12/29/2022, I again reached out to *****. At 3:27pm, ***** responded to me explaining that there were delays with their manufacturer to produce my garment on time. He apologized that my items would not be delivered as planned. On 12/31/2022, I requested a full refund. On 1/1/2023, ***** apologized again and stated that I would not be issued a refund and he offered to comp an additional suit and the balance. On 1/13/2023, I went to the showroom to see the items and noticed 2 were incorrect. The Burgandy suit was a shade of blue and ***** mixed up the order for the Blue velvet jacket.On 1/14/2023, CFO ******** contacted me to gather an understanding of the issue. On 1/17/2023, ******** informed me that he will issue a refund for the Burgundy tuxedo Double breasted 6 button at $895, as this item was made incorrectly. He refused to refund the $595 for the original order of the Blue Jacket. I am requesting a refund for the two incorrectly made items because ***** mixed up the order by replacing the burgandy with a light blue instead of black, and making the blue velvet jacket, black when he had the correct color. Totaling $1490.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.