ComplaintsforPretty In Pink Brow and Beauty Bar LLC

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have waited over 6 months to get a service (permanent eyeliner) from this company. I paid a deposit of $150, however the owner cancelled on me twice. I have tried emailing, texting, and ******** messenger as well as replying to her posts on ********* but she has not refunded my money. I want my deposit back.

  Business response

  06/25/2024

  I do owe a courtesy refund to the client of $100 not $150. She did a $5 dollar test deposit and then she sent the balance of $95 via Zelle so I will refund her the hundred dollars however I do not offer refunds, and my website clearly says that booking fees are nonrefundable. Her first cancellation was because her mother-in-law was sick and and did pass away, and we rescheduled. under the circumstances I was willing to give a refund then I did become sick and I had to reschedule her but once the initial cancellation comes, the booking is nonrefundable. Again under the circumstances I will give her the refund, but it will be $100 not $150. Please see my policies that I have attached to this complaint and please see the reference of the **** deposit of $5 dollars and then $95 totaling $100. 

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

  Customer response

  07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I had recently filed a complaint on 6/24/24 against Pretty in Pink Brow and Beauty Bar as I waited over 6 months for service after putting down a deposit. My mother-in-law died unexpectedly a cpl of days before I was to receive said service, and I communicated this with *********** (the owner), who was very understanding. The next 2 times I tried to book, she had covid, then a cold, but said she would reimburse me. Throughout these months she said she had trouble viewing messages on her phone, and suggested emails, however those too would be ignored for long stretches of time. In my prior complaint I had put the wrong amount in as $150, which is the rest I would have owed upon service. She asked me to change the amount but I saw no way to do this on your website, so with the understanding that she would reimburse me I dropped the case, expecting payment would be forthcoming. It was interesting to see that she was able to easily pull up info from my emails and texts to her despite claiming she wouldn't get them. All of a sudden my texts, emails, FB msgs and posts are invisible again and I have not received the agreed upon $100. Please help me resolve this!

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business response

  07/16/2024

  $100 refund was issued although booking site indicated non refundable deposit and fist reschedule was on clients end. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩