2 Customer Reviews
Review from Andy H
1 star12/14/2023
I applied for a high-yield savings account. It took them 3 weeks to "approve" my account; the application said 2-3 business days, but customer service said they were running behind and had no ETA. (During this time they kept sending me emails asking me to finish my application - but customer service said it was waiting on them.) Once it was finally approved, they started the initial funds transfer. After 5 days, they cancelled the initial funds transfer and closed my account. It took me 2 phone calls to customer service to find out WHY the transfer failed - the first time they "didn't know, call the sending bank". The second call, they actually looked at the rejection reason. At **NO POINT** did they contact me about the transfer failure or account closure - no phone calls or emails, not even when I received a message in my "secure message" center on their website. Reopening an account is impossible with them, and they said opening a new one would go through the 3-week approval again. No thanks, I'll go with someone who works in a timely fashion and will communicate with me!Review from Sanjay S
1 star11/14/2023
It has been 14 business days since I submitted my application for the savings account. **************** reps and Supervisor just keep apologizing and keep giving assurances. They have no clue as to what is going on in the back office and when it will be resolved ...no timeframe or deadline. One rep suggested to withdraw the original application and reapply to expedite and still nothing was done after 2 weeks...just wasted two weeks of interest money and finally have withdrawn second application. Just ridiculous in times of online banking. How can a customer trust them sitting on the other side of the country?
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