ComplaintsforMaje
Clothing
Multi Location Business
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Called multiple times in attempt of resolving a issue with unable to use maje credit to purchase items online. Everytime I was told the customer representative over the phone couldn't resolve the issue and will have a manager contacting me. I have not received any communication from the manager. Is this a fraudulent activity maje is trying to do to its customers? Giving out credits that cannot be used?Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I attempted to contact customer service through email and by phone numerous times to correct an issue with my packing slip showing 2 items as final sale that weren't marked as such during the time of purchase (proof in receipt and order confirmation). After proceeding with the return due to lack of response from the business following the instructions and label provided, I have not been able to receive confirmation of the appropriate refund and have thus lost over $2100 in goods and money due to this.Initial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Needed to return an item. I was told I would be issued store credit as soon as the return was on its way. Tracking shows the return was delivered weeks ago. I have called 6+ times and get told it's "waiting for approval" still. So, it's now been one month and I have neither the skirt nor store credit.Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Issue 1: Non-Refund of Store Credit I had store credit worth over $550 from Majes ********* location. Unfortunately, the store closed without any prior notice to customers. It took an agonizing five months of waiting and follow-*** before I finally received a credit note from Majes customer service.Issue 2: Non-Refund for Returned Item In a separate incident, I returned an item I purchased online. It has been over two months since the return, and I have yet to receive any refund or even a confirmation of the return. In addition, I have been contacting their customer service via phone and email, but to no avail. Resolution Sought:This level of service is beyond unacceptable. I am extremely disappointed and frustrated by the lack of communication and the delay in processing my refunds. Consequently, I no longer wish to engage in any future transactions with Maje.I am requesting a full refund of my money in the form of a check. I expect a prompt and favorable response to this complaint. Please consider this letter as a formal complaint that I expect to be resolved swiftly.If i do not receive my money, i will be suing you guys in small claims court, as i have all the evidence needed to prove your lack of communication and taking customers money without refunding them.Customer response
01/04/2024
Better Business Bureau:
At this time, I have not been contacted by Maje regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ChatGPT I had an extremely unsatisfactory experience with the online customer service. My online return was received over 20 days ago, and I am yet to receive a refund. The customer service representatives attempted to shift blame onto PayPal, and when I called the customer service number, I was informed that approval from upper management is required for the refund. However, frustratingly, I was not permitted to speak directly to anyone in upper management. Despite making two calls requesting a refund, there has been no resolution. I am deeply disappointed and have decided not to place any future orders with this company. To add to the frustration, I was also charged credit card interest. The lack of consideration and unprofessional demeanor in handling this matter is unacceptable. During my interactions, **** acknowledged that it's peak season and assured me he would inform upper-level management. Unfortunately, the subsequent representative provided the same information about management and was unhelpful.Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with Maje for clothing totaling about $1100. I received the items and half of the order was incorrect/not what I ordered; the other half did not suit me so I returned the entire order. I received confirmation via the tracking number and the shipping company that the return package was received and signed for. I waited a week or so since I figured it would take time to process, and in that time, I did not receive any communications from Maje saying that they had received my return. I reached out to customer service and they confirmed they received it and it was being processed. I checked a week or so later again, and it hadn't been processed yet. So began 8 months of back and forth emails with their bizarre customer communications team. I say 'bizarre' because their emails were full of typos and strange punctuation, and weirdly worded messages. First I was told that they received the return and it was being processed. Then I was told that the refund had been processed. Then I was told that their "corporate team" never had proof that I was ever charged for the order to begin with, and I was asked to show proof that I had been charged. When I sent the screenshot, they stopped responding for several weeks. Then I got an email saying they had refunded the charge and attached a PDF confirmation of that, but the confirmation I received was for a different customer's order, and included her personal identifiable information INCLUDING her credit card number. I notified that customer and also told **********************. And of course, the refund was never issued (maybe it was issued to the other customer). They responded again and said they no longer had my credit card number and that I needed to provide it to them again in order for them to refund it. I refused to provide it via email and called customer service, and asked them via email to call me for security purposes, but they never did and it was never resolved.Business response
12/05/2023
This is to update our case stating that SMCP have received *********************************** bank details and will be processing a refund accordingly. We will update the case here once complete.Initial Complaint
10/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order for three items on 08/15/23. I received a shipping notification of a partial shipment on 08/19/23. When the order arrived, I noticed that there were three holes in one of the items (a dress). I completed the "Contact Us" form on the Maje web site to notify them of the issue. After not receiving a response, I followed up via email on 9/14. Again, I did not receive a response. I followed up via email again on 10/13. I finally received a response on 10/17. It said that my request for a refund/exchange had been denied, because it had been more than 30 days since the item shipped. I outlined all of my communication dates and explained that I had made at least two attempts to contact them within 30 days - plus one after. The Maje associate responded that they have lots of customers to respond to and are only human, but did not offer to remedy the situation. I am simply requesting an exchange or a refund of the $72.25 I paid for the dress. I would also like to note that this is the second time I received damaged merchandise when purchasing from their warehouse sale. It leads me to believe that Maje is knowingly selling defective merchandise through their online warehouse sales.Business response
10/24/2023
Hi There,
Confirming that we have reviewed this complaint and it was discovered that our response to the client, whilst correct (offering a return label) also initially denied the request. This was a miscommunication error by us and we have since contacted this client directly to resolve. You can see their response in the attached.
Thanks,
Maje Customer Service.
Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 02/09/2023 I ordered a dress Order number *********. It didnt work and I returned it. I have a confirmation that they received it on 03/08/2023, the refund was supposed to be $366. I havent received a refund and contacted them. They told me to wait, again and again. Now its been 3 months and still no refund. Every time Im calling them they telling me to wait.Customer response
07/17/2023
Better Business Bureau:
At this time, I have not been contacted by Maje regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
05/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Fraud / Unethical Business Operation Re Returns/Refunds I made an order on Maje online on 02/06 and received 2 items on 02/17, and both were small (wrong sizes). The two items came in two different boxes although I made one order. I called customer service in ******* before returning the items, and they told me I could send them back in one box to ***** using the ***** label they provided in the package. The total was $969.21. The ***** tracking # shows it was delivered on 03/03/203, so shortly after I sent the package on 02/24 and therefore I should have received my refund within a maximum of 7 days. Today, May 1st, I still have not received my refunds despite contacting the merchant several times. They don't deny receiving my package; they made an excuse that they're having technical difficulties with PayPal since I paid using my CC on PayPal. PayPal is denying Maje's attempt of making a refund so the technical difficulty is a lie. I high suspect this merchant is committing fraud because they refuse to act ethically and refund my account and I doubt this is only happening with me. My Credit Card will be investigating this. I will also be contacting the *** and the **** to report this as potential consumer theft and violations.Customer response
05/30/2023
Better Business Bureau:
At this time, I have not been contacted by Maje regarding complaint ID ********.I am also in touch with Citibank, the credit card I used to make this purchase and providing them with more information on this matter
Sincerely,
************Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received their online order on Mar 31, 2023. Order# *********. One of the item has quality issue that the zipper stuck in the middle and cannot be pulled to close completely. I contacted Maje immediately, was told to email their customer service with the photos showing the problematic areas. I emailed 4 photos and requested to return the defective item. I received no response so far. I called customer service again on April 5 again, was told someone from the upper management would contact me in 48 hours. I told them that Ill be traveling soon and Id like to get this resolved before my trip. No one has contacted me so far. On their website, it says the customer service will contact customer in 48 hours after receiving the email. Its been over one week since my first email on Mar 30 and two phone calls to them in between. Maje is not a cheap clothing brand like Gap or **************** I am a bit surprised about their poor service and poor quality of their product! I understand the item is a final sale, but its quality issue. Do they use final sale to dump all their defective products to the customers and refuse to take responsibility, is this business tactic acceptable? They cant even do what they promised on their website that theyll contact customer in 48 hours.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
19 total complaints in the last 3 years.
7 complaints closed in the last 12 months.