Customer ReviewsforLaura Geller Makeup
66 Customer Reviews
- Date
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Review from Kate B
1 star10/22/2024
The baked foundation is not what they said it would be. Its not for Mature skin. It makes my fine lines look worse. It does not have the coverage of my other foundation. It doesnt cover much of anything. When they say it feels like youre not wearing anything its because you really arent wearing anything. To not waste your money on their products!Laura Geller Makeup Response
10/24/2024
Thank you for taking the time to share your feedback with us. Were truly sorry to hear that our **************** didnt meet your expectations, especially with regard to how it performed on mature skin and its coverage.Our **************** is designed to provide a light to medium buildable coverage, and we understand that preferences can vary depending on individual needs. We aim to create products that feel lightweight on the skin while providing a natural finish, but we appreciate that this may not have been your desired result. For stronger coverage we recommend using a primer and concealer as needed prior to the application of the baked foundation. We take feedback like yours very seriously, as it helps us improve. If you'd like, wed be happy to assist you in finding another product from our range that offers ****** coverage or is more suited to your skin type. We offer 24/7 live chat to provide product advise and support on all our products as well as application tips and product suggestions based on your desired coverage and look. We have also issues a refund on your order as a courtesy and would love for you to give the products one more chance! Thank you kindly!. Laura Geller Customer Care Team!Review from Stephanie B
1 star10/02/2024
I placed an order online for a foundation compact and a concealer. They were immediately paid through my checking account. I have never received an order number or tracking number. When I contacted them about the situation they denied ever receiving my order even though I included a screenshot of the transaction on my checking account. I work in customer service at a national big home improvement store and this is not customer service. Very disappointing.Review from Allison C
1 star09/21/2024
This company is despicable! I paid for makeup and they sent me baby pacifiers! They refuse to send me what I paid for and refuse to refund me.Review from Imogene H
1 star09/01/2024
I would like to report FALSE ADVERTSING! Laura Geller Makeup commercials are on TV a lot! Every time I see them, I notice the screen says "FREE SHIPPING". But when you go on their website, it says "Free Shipping for Orders Over $40.00!That is NOT what it says on their TV commercials. It doesn't say anything about orders over $40. It says Free Shipping period!I went on their website to place an order and when they added their ridiculous shipping cost to the total, I deleted the order. I refuse to do business with a dishonest company that does false advertising!Laura Geller Makeup Response
09/06/2024
Hello and I am very sorry for any inconvenience that this matter may have caused. Our shipping policy and rates are listed on our site directly where they can be viewed: ************************************************************************* Anything over $40 USD you receive free domestic shipping automatically. Below that price we charge $6.99 for ground shippingReview from Paula C
1 star08/09/2024
The make up that I ordered was suppose to be pink, it was orange. I contacted them immediately. They said they would get back to me, but that was two weeks ago. I have contacted three times.Laura Geller Makeup Response
08/26/2024
Hello ************, My apologies for any inconvenience that this matter may have caused. We would be happy to assist you with a return/ exchange for the correct shade but we are not able to locate a recent order for you. We searched your email ************************ and zip code ***** and are not able to locate any orders. Did you use another email address when placing this order? If yes can you reply back to this message and confirm which email you used so that we can assist you in rectifying this matter.!Review from Donna G
1 star08/06/2024
I ordered over a week ago and still have not received my stuff. I get it from farther places faster than this. It was over $65. So I want my make up.Laura Geller Makeup Response
09/06/2024
Hello Ms ****** I am very sorry for any inconvenience. I received your recent order. I am showing that your order was shipped on 08/01 and delivered on 08/07 Most orders shipped via ground take approximately 5-7 business days for delivery. Below is your tracking link: *****************************************************************************Review from Anna C
1 star07/12/2024
Baked foundation not as expected. ***** color on my skin.Contacted Laura Geller twice.Have not received refund.Review from Lora P
1 star07/10/2024
They make it impossible for you to unsubscribe from their texts and emails they harass you day and night and God knows what kind of c*** is coming in the mail I haven't even gotten it yet and it's been a week so it's probably even a bigger scam than I realize but right now the big scam is you can never get them out of your phone once you give them any information. That is illegal. It's called Spam. Every single text comes from a different 6- digit code So simply saying stop doesn't work marking it as junk doesn't work nothing makes them go away. I wouldn't touch their stuff with a 10 foot pole and you shouldn't either what a scamLaura Geller Makeup Response
09/06/2024
Hello! I am so sorry if you had any issues unsubscribing. I have checked your email ****************** and am showing that this email address was successfully unsubscribed from emails. For your phone number, to unsubscribe simply reply STOP to the txt and it will remove your phone # from the phone promos. We apologize again if you had any issues reaching us. Next time please feel free to utilize our live chat on our site for immediate assistance.Review from Ritty R
1 star06/28/2024
I ordered cosmetics from Laura Geller.I have been waiting on an order,that has not arrived They tell you to notify them,if you haven't received it in a week.I have been tracking this package,which never ships any further.It has been sitting at last place since 18 the of June ***** shipped on the 13th. Company keeps telling me it's being shipped. Not happening.I just want a refund for merchandise,obviously not coming. I have notified customer service, many times,trying to get a refund.Laura Geller Makeup Response
08/26/2024
Hello **************, Thank you kindly for your recent ** order. I am showing that your order was shipped on 06/19 but was only delivered on 06/29. Tracking Link ***************************************************************************** Above is your tracking link confirming delivery. I do see you returned one item on the order which we refunded you for. As a courtesy for the long delivery wait on this order we have also issued a full refund on the remaining items as a courtesy as of today.Review from Sharon M
1 star06/21/2024
I ordered a blush through Amazon. I received a defective product that was as hard as glass and could not even scrape blush off of it with a piece of metal! I missed the Return window of 30 days. Laura Geller told me to contact Amazon. Amazon told me to contact Laura Geller, back and forth *********** using a different approach and contact method each time. I am out $28 and have a useless hunk of plastic that neither company will take responsibility for.Laura Geller Makeup Response
08/26/2024
My apologies for any inconvenience that this matter may have caused. Laura Geller does sell beauty products on Amazon but we do not handle any billing/ payment information for orders placed on Amazon. As it is Amazon's platform their customer care team only would be able to access your order and billing and payment info. If you can contact us directly via ******************************* and provide your Amazon order number we can check with Amazon if there is anything we can do to make an exception and provide a refund.
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