Customer ReviewsforIt's Just Lunch! Inc.

***** from Its Just Lunch is a Liar!! They claim to offer a 3 month membership after its over while not mentioning that upfront. secondly, the quality of the candidates they present is extremely low without mapping against any or majority of the criterion i laid out. they presented random options and after i declined them put their hands up to say that they did their job by sharing people they thought aligned with my expectations which is completely FALSE. Its a clear case of bat & switch. I had a terrible experience with this company and would strongly recommend people to not consider doing business with them.

IJL regrets to learn that you feel this way and disagree with your statements. IJL has not lied to you in any way. Your membership was for 3 months, 3 dates, whichever comes last. IJL provided you 5 dates over the course of 3 months, 2 you accepted to meet and 3 you declined to meet. Your membership has been fully serviced and we are sorry to hear you did not enjoy the process or meet your special someone. We wish you the best on your dating journey.

Do not, do NOT spend any of your time or your money with this service. They are scammers, twisters of words, all for them to keep your money and not give any real kind of personalized service when it comes to dating and matchmaking. You're first sold on the wonderful choices that they have only to be paired with people who do not meet your criteria. And apparently, anything you agreed to when you first talked with the person is set in stone for the entire membership period. For example, I specifically told them I didn't want to date people of a certain age after a while but it didn't matter because I first agreed to the age range over the phone. That is not a personalized type of dating service, especially with the amount of money paid. And furthermore, this isn't technically a term of their so-called contract so there should be flexibility like any kind of real dating service. Additionally, I was given choices that were not at all aligned with what I said I was looking for in a partner (specifically religious values). And when asked what can done to resolve this because I do want reimbursement after they failed to live up to their side of bargain, they said nothing could done cause of their policies and the so-called "contract." They do not care about your dating experiences, they do not care to be a good business...they only care about keeping your money and running out your membership period so they can say "well, you agreed to it when you signed the contract" or use any reason to justify them not living up to their promises and services. I can guarantee (unlike them) that I will be taking further action unless this is fully resolved.

We regret to learn you did not enjoy your dating experience as this is not the norm and we adamently disagree with your statements regarding your membership experience. IJL provided you 3 dates in excess what was allowed for under the term of the membership agreement. You declined to meet all of the dates IJL provided, which is your prerogative, however, you were not able to determine if you had a true spark or chemistry with any one of your dates, as you did not sit down across from them face to face. IJL provided the services to you and your membership has expired. We wish you the best on your future endeavors.

This company has been the biggest scam that I have ever encountered. Matchmakers are the worst and so are their clientele. There have been multiple class action lawsuits against this company and I'm not sure why this company hasn't been shut down. They deceive you into thinking that they happen matches that you want and they do not. I had to request three different matchmakers at three different times and none of them were able to follow through on the promises that were made. They wouldn't call you back they rushed you off the phone they matched it with individuals that were not at all what you wanted. I have requested my money back multiple times and they made up the weirdest reasons as to why they would not give me my money back. Spoke directly to one of the head corporate people in there because this was how bad my complaints were getting. This guy told me that they would not give me my money back because despite them not providing me with quality matchmakers nor any match since I've signed up for them, they had no reason to give me my money back. I want my money back asap and it's come to a point where I've had to turn to the BBB to try and do it. Their scammers, they are liars. They should have been up front about the matchmakers that they actually do have which they were not. Even one of their lead matchmakers has been very disappointing. Time We spoke she was ******* me off the phone as if she didn't want to be bothered. Service cost nearly $3000.$2900 to be exact And I have nothing to show for it. These people Do *** care about you and they are only after the money. Given that no one has taken the time to shut this company down despite the two class action lawsuits that were filed against them. Requesting my money back asap. They should have been shut down long time ago

*****, we regret to learn you have not enjoyed the experience thus far, this is not the norm with IJL. We disagree with your sentiments and our records indicate you have not accepted any of the dates IJL has provided you and have not sat down in person with any of the dates our group of professional matchmakers has provided. This is the only way to determine if there will be that true chemistry, that true spark. We highly encourage you to work with the matchmaking team and revisit the dates you declined to meet and meet any that are available. Thank you!

******* I went into this with a very positive attitude. *******, who I first spoke with, told me that unlike *******, that I was able to say "yea or nay" to a potential date. I explained my life and desires to her; I'm older (60's) and in a comfortable position. I am looking for someone who can share the same lifestyle that I enjoy. She ASSURED me that there were many men in the data base who fit the bill. I signed up for a package at a bargain rate (ahem ahem) of $900.I was assigned ***** as my "personal matchmaker." She immediately told me that ******* had found someone that she thought would be great. When I saw his photo, I told her that I had alredy seen him on Match and that we had communicated but were not in sync.The next man ***** sent me was someone who she said was a retired gov't worker. When I asked in what capacity, she told me that this would be a GREAT first date question. I told her that there is a huge span between postal worker to President (no disrespect for either.). I then asked her if he had been married because there was something in his photo that screamed "no." I had be FIRM in my interview that I would not date someone who had never been married. (I was right.) The next prospect was someone with a profession that didn't meet what I had asked for, financially speaking.The next one, I went out with; turns out he has been separated for 28 years. Another big "NO" in my interview.Before I met him, she offered my another date. When I told her that I really thought that I should meet the man that I had plans with first, she couldn't understand my rationale.Since then I have tried MULTIPLE TIMES without success to reach customer service AWFUL company zero stars if I could

We are sorry to hear you didn't enjoy your membership. While you are now expired, your membership was for 3 months, 3 dates, whichever comes last. During your tenure with IJL, we provided you with 5 fantastic dates, 4 of you which you declined the opportunity to meet and 1 which you met in person, exchanged numbers with and planned to see each other again. The feedback on your date with *** was fantastic, so we are surprised to hear you did not enjoy the dating journey. We would have liked to see you accept more of the dates as we believe the only way to determine if you have chemistry with someone is to sit down with them face to face, however, you have the ultimate control of the memberships and determining if you want to say yes or no to an IJL Date. We wish you the best on your dating journey and appreciate the feedback you provided.

Where do I begin. I had proactively sought out these services and ignored the negative reviews. I was looking for a change. Im successful, good looking and figured something personalized would be advantageous versus all other avenues. Their sales representative employed the tightest most relenting sales tactics on me. Calls and emails daily, and indicated how many beautiful/amazing women they had in queue in ******, **. **** on to describe 3 of them in detail. Once I paid, it all changed. They presented a few matches early on, the only one of interest was not available, still unsure what that means. With time, the communication ceased, and their responsiveness disappeared. The last match they presented me was 4 months ago and was not even close to my criteria. I have them plenty of opportunities and gentle feedback without consistent replies or responses. They began escalating me through management, even asking for photos of my exs (all beautiful) to get a better idea of matching me. Finally matchmaker told me that maybe this service is not the right fit for me (she decided to be honest and direct). They have kicked me up to several managers who have listened but given me a run around. Their solution wasnt to compromise and at least partially refund me after all the time and emails Ive spent without any progress. It was to assign a new matchmaker. I was also told that the matchmaker should not have said that it wasnt a good fit, aka she shouldnt have been honest. STAY AWAY from this service. They will sell you one thing, and deliver something else or nothing at all. They will not do the right thing when they dont deliver. Currently exploring my legal options, but I would not give them the benefit of the doubt thinking that these reviews are just from a disgruntled few.

IJL regrets to learn you have not enjoyed your membership as this is not the norm. IJL presented you several dates, all that you declined to meet due to a photo. At IJL we believe the only way to determine if you have true chemistry with someone is to sit down and meet face to face. We urge you to reconsider the dates provided to you that you declined to meet as they are great matches and you are missing out on great opportunities. Your account is on hold per your request as you are not open to hearing about additional matches at this time. We look forward to continuing to work with you when you are ready to start dating again.

Would choose zero stars if available. Run away as fast as possible! Awesome salesperson, was very excited, but the worst dating service ever! Read the fine print. The only criteria that count are age, religion and parental status. If they send you match that is not divorced, or smokes, or does not meet a minimum height requirement (sent several who were 5'6" I requested minimum 5'10" as I am 5'8"), if you decline they count as a match. What is the point of an intake interview asking all of your criteria and then not meeting them! The package I signed up for was 12 dates, or 12 months. Had 2 dates right away, and then radio silence. Bullied by initial matchmaker to accept at a date location that was not appropriate who had no knowledge of the ** area as he was from *****. No response from my 2nd Matchmaker for weeks who was on medical leave and no one let me know. Was passed off to 3-4 more unknown matchmakers again, not communicated to me as the subscription continued. **************** is a joke. Unbeknowst to me my membership which began 10/21 ended in 10/23 with 2 dates still owed. Cost of the membership made each date cost around $190. Asked for a refund for un-fulfilled dates many times throughout the 2 years - always denied. Don't waste your breath. Most recent interaction with a Vice President was the most unprofessional customer service interaction I have experienced. Basically, my thoughts and experience were not warranted as "it's just dating" and that's how it is. Raised voice, not prepared to discuss my history or hear my concerns. One date was actually a guy who was not a member. Basically, he was called to go on dates for free and all they told him was my first name. He knew nothing about me. How can that be characterized as a match? Again, total misrepresented their service. A friend dating out of ******** is experiencing the same even though I told her so. Save yourself the pain and hassle. Steer clear of IJL!

We are sorry to hear you did not enjoy your membership while dating with IJL. IJL provided 15 dates to you over the course of your membership and your membership has expired. We wish you the best in your dating jorney.