39 Customer Reviews
Review from Oliver W
1 star09/28/2024
They accepted me in 2021, 2022, and twice in 2023. They have not asked me to go back in despite even recently reapplying late August and they turned it down. Not sure why the sudden bias of accepting others first despite having more qualifications in experience.Review from Charles H
1 star07/17/2024
I took my two young children to ********* on Sunday July 14th 2024. I parked in the ********** at **************** located at ********************************* and read all the signage available and consented to the $22 flat rate for Sunday parking by parking in the lot. After 4 hours I returned and was surprised that I was being billed $40 instead of the $22. I pressed the help button and the representative stated a sign must not have been up yet when I initially parked saying it was $40 for the ****** game. I feel doped and like ABM stole money from me. This is a truth in advertising scam that shouldn't be allowed.Review from David S
1 star06/04/2024
Since our team started working 4 years ago, ABM (the **** division) has always taken WEEKS to provide us a date and time for our preventative maintenance service calls when we put in a service request. We get an automated email saying it will be handled shortly, but we often won't receive any actual planning correspondence whatsoever for literally weeks; sometimes never. We have often had to keep sending reminders that we have made a service request. More often than not, we have had to push back our original ask date (which starts a month out). This has resulted in frequently missed maintenance deadlines. This makes working with ABM unsustainable, at least for our **** maintenance.Review from Sarah C
1 star05/06/2024
ABM and the city of ** is taking advantage of citizens unaware of the astronomical pricing charges now associated with airports. Historically there was long and short term parking and now, with no direct communication about changes to patrons coming to the airport they gauge you $90 a day.Citizens cannot afford this charge and ABM and the airport are taking advantage of the lack of awareness and completely unwilling to help folks where this is their first time becoming aware.I hope a class action lawsuit comes to a head with all of these businesses involved. It is completely unethical whats happening.Review from layla j
1 star04/30/2024
Parked in a large open lot in *******. This was a large lot with multiple driveways, the driveway I entered didn't have any signage that it was a paid lot. I parked, ran into a coffee shop, and when I came back to my car, I received 2 separate tickets for the exact same time, 1 for $35 and 1 for $50, totaling $85. When trying to contact the company to figure out why there were 2 tickets, they weren't open at the times listed on the ticket. Additionally, there is no contact information listed on their website, no phone numbers or email. When I was finally able to get a human on the phone, I was given a gmail account to email. They said one ticket was for the cost to park in the lot for the day and the other ticket was for not paying in the first place. This seems like a huge scam.Review from Mike C
1 star04/03/2024
Received a citation for parking in one of their parking stalls. They claimed my tire was over a line and fined me $60 on a $10 ticket. Private property does not have fining or taxing authority. When I called them they refused to show me any agreement that allowed them to issue fines to me and then they yelled at me and told me "Pay the fine or we will destroy your credit" then the hung up the phone an blocked me. I did not raise my voice or show anger, I was simply asking questions about making sure I was obligated on the ticket. Horrible way to run a business.Review from Yazan C
1 star03/20/2024
Terrible company I would like to give 0 stars. I have 3 days I need to pay an expensive debt. I received a call from someone name **** that interviewed me and scheduled me for a second interview 40 miles away the next day. Well! She didnt respond to my calls or text the next day. I missed out on money and when I went to the place of interview nobody was there to even interview me. Waste of money and time. Thanks! ****Review from Noritza S
1 star03/17/2024
Estoy tratando de comunicarme con ellos por razones de un ticket y no saben explicarme y me mandan a otros nmeros de telfonos la cual ellos menos saben que hacer con ese ticket se me hace muy raro que no quieran ayudarmeReview from Devon K
1 star02/27/2024
I don't appericare being Called a dumb b**** by a toothlose old hag Great customer Svs What type of trolls is this company hiring?Review from Diana D
1 star01/10/2024
Terrible customer service for the *** Waikiki ********************** garage. Had a problem with a validation ticket which I tried to address with them, but had to reach out multiple times for a response, only to have them tell me something that contradicts what is actually stated on the parking ticket. Tried to reach back out to them for clarification for future use, and received no response. Terrible way to run a company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.