136 Customer Reviews
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Review from CRAIG F
1 star11/16/2024
Easy Sign up, great customer service personnel, this is the Business form of payday loans. never got a good idea on interest rate until signing papers. ended up being near a 40% interest rate. they offer a refinance option once 30% of loan is paid the only trick here is they use your new bank statements then want to deny refinance due to high risk of income to debt ratio. caused in my case by a $477.31 weekly payment. ended up paying loan off early and they offered a .25% interest forgiveness. would only recommend using this service for an extremely short term and easy payoff or you risk stressing your finances.Review from Cory S
1 star10/29/2024
**********, ***** is the guy that was handling my application, this guy COMPLETELY wasted my time by asking all this information about my business, what Id use the money for, and even told me I can get an answer as fast as the end of the day after I provide my bank statements, well guess what, its been 3-4 weeks and I still have not heard from him, OnDeck is so unprofessional that rather than sending you a denial or something of that sort, they literally stop communicating with you, this guy hasnt responded to any of my emails or anything, this guy should be fired, they basically took my information and stopped responding right after they received it, & I know I was talking to a legit guy because he has an OnDeck business email. STAY AWAY FROM ONDECK, THEY WILL STEAL YOUR INFO AND STOP REPLYING AFTERWARDS
On Deck Capital, Inc. Response
11/04/2024
Hi there ****, we're sorry to hear of any negative experiences. We can't find an account for you in our system. Please reach out to us at ****************************************** with your business name. We want to look into your claims. Thank you.Review from Ambia E
1 star10/16/2024
Messed up my loan and wont cancel even though I asked within the cancellation window and they delayed it. Expensive and useless.On Deck Capital, Inc. Response
10/18/2024
Hello, Ambia we're sorry to hear about your disappointment with us. Your feedback is very important. Please contact our customer service department at 1-888-556-3483 for account details. Thank you.Review from Giovanni H
1 star10/11/2024
I was a victim of predatory lending and a breach in the fair lending laws. The representative on the phone assured me I was getting a 35% interest rate, which I found high, however, the paper work came up with 69% which he attributed to a system issue with the applications for new loans.I just found out I have actually been paying *****% on my line of credit!!Run from these peopleOn Deck Capital, Inc. Response
10/18/2024
Hello Giovanni, we're sorry to hear about your disappointment with us. Your feedback is very important. Please contact our customer service department at 1-888-556-3483 for account details. Thank you.Review from Fernando P
1 star10/09/2024
I really dont understand On Deck procedures. In one day two different emails: one with a call to action, i.e., use your credit line and other one putting the line on Hold due to the hurricane. Come on. ***** is not in a hurricane path. I'm confused!On Deck Capital, Inc. Response
10/18/2024
Hello Fernando, we're sorry to hear about your disappointment with us. Your feedback is very important. Please contact our customer service department at 1-888-556-3483 for account details. Thank you.Review from Wo P
1 star09/25/2024
Wow. Should have read the reviews FIRST. I asked for a payoff. I was given a payoff amount. I paid exactly that amount in 2 transactions because my bank had a limit on the wire amount. I was charged an additional $468 in interest. It is definitely a scam.On Deck Capital, Inc. Response
10/08/2024
Hi ******, we're sorry to hear about your disappointment with us. We do see that a refund was issued to you as this payment caused an overpayment. OnDeck is committed to providing the best possible borrowing experience for our customers. We are truly sorry if we came up short of this goal. Thank you for the review and we wish you continued success.Review from Nick L
1 star09/24/2024
I wasnt communicated with honestly. I was told that my payment after the first draw made that month would result in an invoice date of next month. However, that is not the case. They immediately charged and invoiced for the same month it was in within a few days. This company lacks integrity and lies to their customers. I will be shutting my line down with them ASAP.On Deck Capital, Inc. Response
10/08/2024
Hi ****, we're sorry to hear about your disappointment with us. OnDeck is as transparent as possible when we close on all of our loans regarding loan costs, including but not limited to payment amount and payment schedule. Your feedback is very important, thank you for the review and we wish you continued success.Review from Carlos M
1 star09/20/2024
Ive done a few loans with them over the years but in 2022 they had a data breach and since then I have been bombarded with scam text messages and emails, some purporting to be from OnDeck, about business financing. They should pass a law mandating that companies that collect such customer data spend the money to properly safeguard that information.On Deck Capital, Inc. Response
09/23/2024
********************, we're sorry to hear about your disappointment with us. Your feedback is very important. We understand that your business is receiving unsolicited text messages and/or emails from other lenders, and this has become a source of frustration. OnDeck would like to assure you we take all measures possible to protect our customer's personal identifying information. To help prevent and or minimize these calls and/or messages, we recommend that our customers place themselves on The National Do Not Call Registry List, to which all legitimate business operators adhere to. Thank you for the review and we wish you continued success.Review from Chris H
1 star09/19/2024
Please tell your supervisors or something how ***** in ******** is getting FRUSTRATED with your company. FIrst I get some guy just to sell me the moon and stars to sign up.Then I get an account manager that cannot even help me.So then I call to change my bank account to continue to pay YOU, and I'm told that I can't change my bank? How in the world do I pay you all then?So then I get sent over to some department that does not explain anything.So then I add my name as that's what I see when I log into my account and that is wrong.This is just hard to just to be a good client. And if you won't change my bank account, then you need to find a way to have me mail you a check or something.On Deck Capital, Inc. Response
09/20/2024
Hi *****, we're sorry to hear about your disappointment with us. Your feedback is important to us. However, our records reflect you contacted OnDeck on 9/19/24 and requested your banking details to be updated and your request was processed on 9/19/24. If you have any other concerns please feel free to contact our customer service department at ************** for further assistance. Thank you.Review from Michael K
1 star09/12/2024
I had a very disappointing experience with OnDeck. After realizing that I was not dealing directly with OnDeck but rather a parent company, I requested that my personal information be removed from their database. Despite my clear request and citing privacy concerns, they refused to comply, stating that Texas privacy law does not apply to individuals acting in a commercial context.This is unacceptable as they have my personal information and continue to market to me, call me, and try to send me to their finance partners. This is exactly what I feared when dealing with a company that displays Trustpilot reviews. Their refusal to respect my privacy and their continued marketing efforts despite my opt-out request have left me frustrated and concerned about their business practices.I would not recommend OnDeck to anyone who values their privacy and expects a company to honor their requests regarding personal information.On Deck Capital, Inc. Response
09/24/2024
Hello *******, OnDeck values our merchants data privacy. Our Privacy Policy, as well as Terms of Use define what information is collected, how we use that information, and how that information may be shared. OnDeck complies with marketing and phone solicitation opt out requests. Your email address and phone number(s) have been opted out of any future marketing communications. OnDeck complies with applicable state privacy laws. The Texas privacy law cited by the does not apply to individuals acting in the commercial context. Additionally, OnDecks internal policy is to maintain applications for a set period of time. This time has not expired for your application. Thank you for the review and we wish you continued success.
Customer Review Rating
2.38/5stars
Average of 136 Customer Reviews
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