ComplaintsforFulton Supply Hardware
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased several items at this shop on 7 Jun. 2023, among them a pair of wire cutters. I described exactly what kind I needed and made my purchase based on the shop assistant's recommendation.However, the wire cutters turned out not to be the right kind. When I enquired re: exchanging them on 10 Jun., which was within the five-day period within which they say they accept exchanges, as noted both on my receipt and in the shop itself, I was told that they don't accept returns or exchanges on tools.Customer response
07/31/2023
Better Business Bureau:
At this time, I have not been contacted by Fulton Supply Hardware regarding complaint ID ********.
Sincerely,
*******************************Business response
08/09/2023
Hello,
In response to the complaint from ******************************* regarding the wire cutter that was purchased at our store.
The item that was purchased was a wire cutter. We had explained our policy in regards to tools being returned and that we wanted her to be sure this was the tool that she had needed. We had went over the cutter that we have and gave her the proper tool for the job that was explained to us. When *********************** returned to return her purchased it was open and damaged. We again explained our policy in regards to open/used tools being returned/. *********************** did not want to accept our policy. We have been in business for over 30 years and we always are here to help our customers and our ******
Thank You
Fulton Supply
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.